TROUBLESHOOTING
You can find technical support information at www.networking.belkin.com or www.belkin.com through the tech support area. If you want to contact technical support by phone, please call
The Easy Install Wizard is not able to connect my Router to the Internet.
•The software must be run from the computer that is connected to the modem. The Internet connection must be active and working at the time of installation. Connect your computer back to the modem and make sure the Internet connection is working. Once you have verified that the Internet connection is working, run the Easy Install Wizard again.
•If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain be at the end of the name. Example “myname@myisp.com”. The “@myisp.com” part of the user name may need to be typed as well as your user name.
•Make sure that the modem is ON. Check the wall adapter and the power connection at the modem. Some modems have a power switch. Make sure the power switch is in the ON position.
The Easy Install Wizard is not able to find my Router.
•Make sure that the Router is ON. The Power/Ready light will be on GREEN and SOLID. Check the power supply connection at the wall and the Router.
•Make sure that the LAN link light that corresponds to the port you connected to the computer is ON. Check the network cable going from the computer to the Router.
•If the Easy Install Wizard told you that it detected multiple network adapters, run the Easy Install Wizard again and try a different adapter.
The WAN link LED is not on or I cannot connect to the cable or DSL modem.
•Check the connection between the Router and the cable or DSL modem. Make sure the network cable from the cable or DSL modem is connected to the port on the Router labeled “Internet/WAN”.
•Make sure the cable or DSL modem is powered and switched on.
•Make sure the Router has power. The Power/Ready LED should be illuminated.
•Make sure the cable between the modem and the Router is the cable that was provided with the modem.
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