Troubleshooting

TROUBLESHOOTING, SUPPORT, AND WARRANTY

I can’t connect to the Internet wirelessly.

If the light on the front of the Router is solid blue, then your Router is connected to the Internet. You may not be connected to the Router’s wireless network. Please refer to “Adding Computers to Your Network” in this manual for instructions. If your Windows XP computer is running SP2, you will not be able to set up the Router via the wireless setup process. You will need to either update to Windows XP SP3 or complete the setup via a wired connection.

My wireless network performance is slow, inconsistent, suffers from weak signal, or I’m having difficulty maintaining a VPN connection.

Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. Note also that connection speed may decrease as the computer moves farther away from the Router. In order to determine if wireless issues are related to range, we suggest temporarily moving the computer within 10 feet from the Router if possible.

Changing the wireless channel

Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability.