Resetting Home Base to Factory Defaults

TROUBLESHOOTING

Table of Contents

sections

Unable to select a disk for backup

1.The backup function of Home Base supports FAT16-, FAT32-, and NTFS-formatted disk drives only.

Detection problems on machine with multiple active network interfaces

When multiple network interfaces are on a computer, sometimes Windows operating systems have issues with discovery over the network properly. In this case, from the Home Base Control Center, click on “Tools > Options”, “Refresh Options”, and then enter a broadcast address compatible with each network interface (for example, enter 255.255.255.0 for 172.16.XXX.XXX, etc.). By doing this, the Windows problem can be avoided.

Unreliable operation

1.Did you install any software just before your trouble occurred? The software may be causing a problem. Remove the software you installed and reinstall it.

2.Does the same problem occur after rebooting your PC? Rebooting the PC may solve the problem.

Resetting Home Base to Factory Defaults

You can often resolve issues by resetting Home Base to factory-default settings and running the setup software again. To reset Home Base to factory defaults, unplug the power, and push and hold the reset button down (you will need to use a paper clip or something small to hold it down) on the bottom side of Home Base. Plug the power back into Home Base while you are still holding down the reset button. When all of the LEDs light up on Home Base (after about 4–5 seconds), let go of the button. Home Base is reset to factory defaults.

Device Troubleshooting

If a device is visible in Control Center, but you cannot connect to it, your firewall may be blocking the connection. During installation, Control Center configures the Windows firewall to enable Home Base to operate properly. But if you are running a third-party firewall, you may need to specify settings to open a port and enable operation of the Home Base and Control Center. For information on how to do this with several types of popular firewalls, see the “Firewalls” section.

Printer Troubleshooting

When sharing a printer, the correct driver must be selected in the Device Properties’ “Connections” tab. For more information, see the “Printer Connection Properties” section.

VPN Troubleshooting

Home Base may not work with VPN (Virtual Private Network) as VPN filters the connection between the computer and other network devices. If you have VPN enabled and Home Base does not work, please turn off the VPN connection.

Home Base