Belkin PM01122EA-B user manual Troubleshooting

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Troubleshooting

Table of Contents

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I can’t connect to the Internet wirelessly, and my network name is not listed.

If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps:

1.Temporarily move computer, if possible, five to 10 feet from the Router. Close the wireless utility, and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions discussed in the section titled “Placement of your N Wireless Router” of this User Manual.

2.Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page.

If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support.

My wireless network performance is inconsistent.

Data transfer is sometimes slow.

Signal strength is poor.

Difficulty establishing and/or maintaining a Virtual Private

Network (VPN) connection.

Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. Note also that connection speed may decrease as you move farther away from the Router.

In order to determine if wireless issues are related to range, we suggest temporarily moving the computer, if possible, five to 10 feet from the Router.

Changing the wireless channel—Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability. The default channel the Router is shipped with is channel 11; you may choose from several other channels depending on your region. See the section on page 35 entitled “Changing the Wireless Channel” for instructions on how to choose other channels.

Limiting the wireless transmit rate—Limiting the wireless transmit rate can help improve the maximum wireless range and connection

N Wireless Router

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Contents Router Table of Contents Introduction Advantages of a Wireless NetworkIntroduction Revolutionary N Wireless Technology with Mimo N MimoAvoid Obstacles and Interference Cordless Phones Router PlacementSecure Connections, VPNs, and AOL Choose the Quietest Channel for your Wireless NetworkProduct Overview Product FeaturesProduct Overview Setup Assistant Software System Requirements Package ContentsKnowing your Router System RequirementsKnowing your Router Internet Status Modem StatusPower Jack Black Connections to Wired Computers GrayReset Button Resetting the RouterConnecting and Configuring your Router Setup Assistant Ethernet USBModem Requirements Hardware Connections Follow the Quick Installation Guide QIG Connecting and Configuring your RouterSet Up the Router Run the Setup Assistant Software Confirmation Screen Select CountryProgress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Connecting and Configuring your Router Configuring the Router Checking Internet Connection Congratulations Troubleshooting Optional Assistance Connecting Other Computers Set Up Wireless Security Run the Security Assistant Software Progress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Alternate Setup Method Hardware Connections Follow the Quick Installation GuideLogging into the Router Alternate Setup Method Logging out of the RouterUnderstanding the Web-Based Advanced User Interface Internet-Status Indicators Login/Logout ButtonLAN Settings Quick-Navigation LinksInternet Settings FeaturesName Setting your Connection Type Host NameChange WAN MAC Address IP Address Setting your ISP Connection Type to PPPoESubnet Mask ISP Gateway AddressService Name PasswordUser Name MTUService IP Address Pptp PasswordPptp Account Get IP by DhcpDisconnect after X… Cloning your MAC Address Entering a Specific MAC Address Using the Web-Based Advanced User Interface Changing LAN SettingsViewing the LAN Settings Using the Web-Based Advanced User Interface IP Address Dhcp ServerIP Pool Viewing the Dhcp Client List Lease TimeLocal Domain Name Changing the Wireless Network Name Ssid Configuring the Wireless Network Settings802.11n only Using the Wireless Mode Switch Changing the Wireless ChannelExtension Channel Off 802.11g onlyUsing the Bandwidth Switch 20MHz only20MHz/40MHz Auto Changing the Wireless Security Settings Protected Mode SwitchUsing Wi-Fi Protected Setup WPA2 Requirements Setting WPA/WPA2-Personal PSK Setting WEP Encryption Using a Hexadecimal Key Using the Access Point ModeSetting up an Allow Access List Setting MAC Address ControlSetting up a Deny Access List Configuring the FirewallConfiguring Internal Forwarding Settings Manually Entering Settings into the Virtual Server Choosing an Application Setting Client IP FiltersEnabling the Demilitarized Zone DMZ Setting up the Router’s Dynamic DNS Update Client Using Dynamic DNSBlocking an Icmp Ping UtilitiesRestarting the Router Restoring Factory Default Settings Using the Web-Based Advanced User Interface Saving a Current Configuration Restoring a Previous Configuration Using the Web-Based Advanced User Interface Updating the Firmware Downloading a New Version of FirmwareChecking for a New Version of Firmware Using the Web-Based Advanced User Interface Updating the Router’s Firmware Using the Web-Based Advanced User Interface Changing System Settings Setting or Changing the Administrator PasswordChanging the Login Time-Out Setting Enabling Remote Management Setting the Time and Time ZoneEnabling/Disabling UPnP Enabling/Disabling Auto Firmware UpdateManually Configuring Network Settings in Mac OS up to Manually Configuring Network SettingsManually Configuring Network Settings in Mac OS Manually Configuring Network SettingsManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Settings in Windows 98 or Me Microsoft Internet Explorer 4.0 or Higher Recommended Web Browser SettingsNetscape Navigator 4.0 or Higher Recommended Web Browser SettingsTroubleshooting Setup Assistant CD does not automatically startSetup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet TroubleshootingTroubleshooting Can’t connect to the Internet wirelessly Troubleshooting C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Troubleshooting Do Belkin products support WPA/WPA2? Troubleshooting Troubleshooting What’s the difference between 802.11g and draft 802.11n? Mimo N1 Mimo Belkin Wireless Comparison ChartCountry Number Internet adress FCC Statement InformationF5D8236-4v2 Federal Communications Commission NoticeCanada-Industry Canada IC InformationEurope-European Union Notice What the period of coverage is What is not covered by this warranty?How state law relates to the warranty 0560