SATO CL408e/412e manual My printer will not go online. Why not?

CL408e/412e FAQs

•Check for wrinkles on the carbon ribbon.

•Make sure the print head is clean.

•Unreadable barcodes can also occur if the barcode size is too big or too small. Confirm that they are within barcode specifica- tions.

•Confirm that the scanner is set up to read the barcode type printed.

•Make sure you are printing a standard barcode symbology and that the characters you are trying to encode are legitimate.

•Make sure that the label media and the carbon ribbon are com- patible. Resin-based ribbons are not always compatible to rough low quality labels and wax- based ribbons do not always adhere well to some synthetic label material.

My CL408e/412e does not feed out one label at a time but feeds 20 inches of blank labels instead. What is wrong?

It is possible that you have the wrong label sensing method switched on for the media you are using. Check the DIP switches against the DIP switch function guide on the inside of the top cover to see if you have selected the appropriate method for you paper.

If you are using the label gap method, check that the gap between the labels is more than 3mm, or if using the I-mark method, that the I-mark is bold and also more than 3mm. Finally, confirm that the label is passing over the sensor.

My printer will not go online. Why not?

Is the power LED illuminated? If not, check the power switch is on and confirm the power supply and connections. Also confirm that the print head has been closed properly.

My CL408e/412e will not print and beeps. What's wrong?

The printer is trying to receive incorrect data. Make sure you are sending data in the correct format.

The LCD displays "SENSOR ERROR". How do I solve the problem?

Confirm that the sensing method selected matches that of the media used and that the media has been routed under the sensor.

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