SATO CL408e/412e manual Troubleshooting, Display is blank. What is wrong?

FAQs CL408e/412e

3.Troubleshooting

TOC

The display is blank. What is wrong?

•Check that the power switch is turned on.

•Check that all cable connections have been made properly.

•Check that the supply cable is not damaged.

•Make sure the fuse is O.K.

A label is fed but nothing is printed on it. What should I do?

•Confirm that the label is wide enough for the image being printed.

•If you are using direct thermal mode, make sure you have direct thermal labels installed.

•If you are using thermal transfer mode, check that the carbon ribbon is installed properly with the ink (dull side) coming into contact with the labels. Check that the print head is clean.

•Make sure that the carbon ribbon and label are compatible.

•Check to see if the pitch sensor is dirty or obstructed in some way.

I sent a print job but nothing has happened. What do I do?

Firstly confirm that the connections have all been made and that the interface has been connected to the correct port on the PC. Make sure the printer is on-line and check to see if there are any error messages in the display. Also make sure that you are sending the data to the correct printer. The printer listed in the Print Set-up window should be "CL408e/412e"

The print quality is poor or the barcodes are not readable. What do I do?

•Make sure the print media is loaded properly and that there is no side-to-side motion as the paper passes through the printer.

•Check that the software print settings are not set too dark /too light. Adjust the darkness settings or print speed, via the soft- ware, if necessary.

•Try different print media. Old or inferior quality material will degrade the print quality.

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