7.0Troubleshooting
Often setup mistakes and simple errors are misinterpreted as hardware failures. The following chart provides solutions to common errors or problems. If the error remains after taking the appropriate steps, repeat the actions. If it continues to fail, contact an authorized service representative for assistance.
Problem Description
Message Display
Possible Cause
Recommended Action
Buzzer sounds when inserting a | M** | At least one disc is improperly |
disc magazine | Disc Not Correct | placed in a magazine slot |
Buzzer sounds when inserting a | Hyper magazine | At least one disc is improperly |
hyper magazine | Disc Not Correct | placed in a hyper magazine slot |
Buzzer sounds when power is first | E83 | A foreign object is detected |
turned ON and initialization begins | Disc Not Correct | within the changer |
|
| One or more discs are |
|
| protruding from a magazine |
Buzzer sounds and system refuses | No Error Message | The key switch is set to the |
to enter the System Administrator |
| locked position |
mode when the FUNCTION button |
|
|
is pressed |
|
|
Unable to enter Mailslot or Door | No Error Message | The robotics were busy when |
submode even though it is possible |
| the key was pressed |
to enter Inquiry or Config submode |
| |
|
| |
|
| maintenance submodes is |
|
| prohibited from the host PC |
In Mailslot submode (swap or add), | Place a new disc & | Mailslot is closed without placing |
tray opens again just after it is | Press | a disc on the tray |
closed |
|
|
In Mailslot submode (remove, tray | Place a new disc & | Mailslot is closed without |
opens again just after it s closed | Press | removing the disc from the tray |
Discs within drive are not returned | No Error Message | The Hot Start function has been |
even after the power is cycled OFF |
| turned ON |
and back ON, also the panels fail to |
|
|
open in the Door submode |
|
|
Access door refused to open | No Error Message | The access door is physically |
although it is in Door submode |
| blocked in some way |
Access door selection screen fails | Host must return | There are discs remaining in the |
to appear when trying to open the | every disc first | drives |
access door in Door submode |
|
|
|
|
|
Hyper magazine fails to eject in the | Host must return all | One or more discs from the |
Hyper submode | Hyper’s discs | hyper magazine remain in the |
|
| drives |
|
|
|
Remove the magazine and check for any protruding discs
Remove the hyper magazine and check for any protruding discs
Open the access door and check for anything blocking the optical sensor
Remove the discs and restart
Turn the
Try again after making sure that the ROBOTICS BUSY indicator is OFF
Check with the System Administrator for prohibitions
Press the ESC button to halt the swap disc or add disc operation
Remove the disc from the tray
Turn Hot Start OFF and turn the power OFF then back ON (when the discs are returned, enter the Door submode and open the door)
Clear the area around the access door and try to open the door again
Return to User submode, issue a REZERO command from the host computer to return all discs from the drives and repeat the command when all discs have returned to their slots
Return to User submode, issue a REZERO command from the host computer to return all discs from the drives and repeat the command when all discs have returned to their slots
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