Star Micronics XB24-250 II user manual Appendix a Troubleshooting, Testing the printer, Self test

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Appendix A: Troubleshooting

This appendix will help you if you experience problems with your printer. It tells you how to test the printer, how to check system software settings, and how to adjust the vertical alignment. In addition, there is information on actions to take for specific problems.

Warning!

The printer uses high voltage. Do not attempt any other repair or maintenance except as expressly recommended in this appendix. Unauthorized repair and maintenance not only exposes you to the danger of electrical shock, it also may damage your printer and void your warranty.

Testing the printer

There are two different tests you can use: a self test and a hexadecimal dump.

Self test

Make sure that paper is loaded in the printer.

Turn the printer off.

While holding down the control panel’s ON LINE button or LINE FEED button, turn the printer on.

To stop demo printing, turn the printer off.

Note:

The self test prints across the entire width of the carriage. Make sure that the printer is loaded with the widest paper available in order to avoid damage to the print head and platen.

Since this test can generate many lines of text and graphics, it is a good idea to perform this test only when using continuous fanfold paper rather than single sheets.

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Contents XB24-2502 Trademark acknowledgments About this manual ChapterPrinter Setup Control Panel OperationsUsing the EDS Mode Using the Printer with MS-DOSOptional Accessories Paper HandlingPage Printer Setup Choosing a place for the printerUnpacking the printer General guide Installing the platen knob Opening the front coverInstalling the ribbon cartridge Removing the front coverPrinter Setup Installing the paper guide Removing the ribbon cartridgeAdjusting the paper guide position Connecting to a power outlet and turning power on and offLoading fanfold paper Printer Setup Loading fanfold paper Printing on fanfold paper Parking fanfold paper Using the tear-off functionUnparking fanfold paper Connecting to your computer Connecting to your computer Switching between on-line and off-line Control Panel OperationsLit Indicator Font Entering the Font Lock ModeSelecting a font Entering the Pitch Lock Mode Setting the character pitchLit Indicators Meaning Line feed Paper eject cut-sheet paperForm feed fanfold paper Micro feedSelecting the Quiet Print Mode Setting the top of form positionTear-off function fanfold paper Changing the auto load position Changing the auto load positionSaving a macro Clearing the printer’s bufferEntering the Multi-part Mode Initializing the printerAbout EDS Mode settings Using the EDS ModeEntering the EDS Mode Selecting a switch Changing a switch settingLit Indicator Selected Bank Lit Indicator Selected SwitchChecking the settings of switches in a bank Printing the current switch settingsExiting the EDS Mode EDS Mode Settings Switch 6 Multi-Part Mode Switch 1 Graphics DirectionSwitch 2 Auto Tear-off Long Switch 3 Line SpacingSwitches 1, 2 Print Mode Switches 3, 4, 5 Print PitchSwitch 6 Quiet Print ModeSwitches 1, 2, 3, 4 Page Length Switch 5 CR Centering PositionSwitch 6 Not used LengthCode SW1 SW2 SW3 SW4 SW5 SW6STD 988 TIS Name Country Remarks IBM PCGreece For Unix International Character SetSwitches 1, 2, 3, 4, 5 LQ Font Selection Bank FUsing the Printer with MS-DOS Setting up for printing with MS-DOSPaper Handling Selecting paper typesCut-Sheet Paper Manual Feed Cut-Sheet Paper with Optional Automatic Sheet FeederAdjusting for paper thickness Adjusting for paper thicknessManual sheet feeding Automatic fanfold feedingThickness Clearing paper jams Clearing paper jamsAutomatic Sheet Feeder SF-15DM Optional AccessoriesPreparing the printer Pull Tractor Unit PT-15XM Serial Interface Cartridge IS-8XLBuffered Parallel Interface Cartridge IP-128XL Serial-to-Parallel Converter SPC-8KSpecifications Testing the printer Appendix a TroubleshootingSelf test Adjusting the dot alignment Hexadecimal dumpDOT Adjustment Setting Troubleshooting guide Problem Possible CausePrinter case is hot Printer’s air vents are Left margin moves to Paper is not loaded Checking system software settings in MS-DOS Mode LPT1=COM1 or Mode LPT1=COM2Appendix B Specifications Environment Paper Cut-sheet manual feedingCut-sheet with optional automatic sheet feeder Fanfold with push tractor feederDimensions and weight Power SupplyPower Consumption Ribbon LifeAppendix C Interface Pin Outs Parallel InterfaceOptional Serial Interface Pin Name FunctionAppendix D Character Sets Standard Italic Character Set International Character SetIBM Character Set #2 Code Page #437 IBM-PC Character Set #1 IBM Special Character Set Code Page #860 PortugueseCode Page #850 Multi-lingual Code Page #861 IcelandicCode Page #863 Canadian French Code Page #866 RussianCode Page #865 Nordic Code Page #3840 IBM-RussianCode Page #3841 Gost-Russian Code Page #3844Code Page #3843 Polish Code Page #3845 HungarianCode Page #3846 Turkish Code Page #3848 Brazil-ABICOMPCode Page #3847 Brazil-ABNT Code Page #852 Latin-2Code Page #1001 Arabic Code Page #737 Greek Code Page #851 GreekCode Page #869 Greek Code Page #2001 Lithuanian-KBLCode Page #928 Greek Code Page #772 LithuanianCode Page #774 Lithuanian Code Page #3002 Estonian2Code Page #3001 Estonian1 Code Page #3011 Latvian1Code Page #3012 Latvian2 Code Page #3031 HebrewCode Page #3021 Bulgarian Code Page #3041 MalteseCode Page #3850 Standard KU Code Page #3861 Microwiz KUCode Page #3860 Rajvitee KU Code Page #3863Code Page #3864 Popular TIS Code Page #3865 Newsic TISAppendix E Printer Control Codes Standard ModeAscii Code Function Printer Control Codes Enable printing of upper control codes Character Set #2 Denmark OCR-B Set left margin Standard Mode IBM Mode Select print pitch and download Ascii Code Function Appendix F Control Panel Operation Guide Form Feed Line Feed On LinePage MS-DOS MS-DOS Worldwide Headquarters

XB24-250 II specifications

Star Micronics has long been a leader in the development of innovative printing technologies, and the XB24-250 II is a testament to this legacy. This advanced thermal receipt printer is designed to cater to the increasing demands of retail and hospitality businesses, providing them with a robust, efficient, and reliable solution for their printing needs.

One of the standout features of the XB24-250 II is its exceptional printing speed. With the ability to print at 250 mm per second, it significantly reduces customer wait times and improves overall service efficiency. This high-speed performance is complemented by high-resolution printing, presenting clear and crisp text as well as detailed graphics, which is essential for modern businesses that aim to enhance their branding.

The XB24-250 II utilizes advanced thermal printing technology, eliminating the need for ink or toner cartridges. This not only reduces the operating costs associated with traditional printers but also minimizes maintenance requirements. The printer supports various media types, including receipts, tickets, and labels, making it versatile for different applications in sectors like retail, restaurants, and entertainment.

Connectivity is another strong point of the XB24-250 II. Equipped with USB, Ethernet, and Serial interfaces, the printer can easily integrate with existing systems and can be connected to mobile devices, PCs, or POS terminals. Additionally, it supports Bluetooth connectivity, allowing for seamless wireless printing, which is invaluable for businesses that need to operate in a mobile environment.

Durability and reliability are critical in high-demand business settings. The XB24-250 II is built to withstand heavy usage, featuring a hardened casing and components that provide longevity. Its thermal print head has a long lifespan, ensuring consistent quality over time, and reducing the frequency of replacements.

Moreover, this printer takes user convenience into account. It has an easy-to-load paper mechanism that simplifies the paper replacement process, minimizing downtime. The compact design allows for flexible placement, whether on a countertop or in a mobile setup.

In summary, the Star Micronics XB24-250 II combines high-speed performance, advanced thermal technology, versatile connectivity options, and exceptional durability to deliver an outstanding printing solution for businesses of all sizes. Its focus on efficiency and user experience makes it a valuable addition to any point-of-sale system, providing a seamless tool for enhancing customer interactions.