Star Micronics LC-8521 user manual Customer service information

Page 116

Customer service information

If you experience any technical difficulties with your Star printer, please refer to Appendix A How to deal with printing problems. This chapter describes easy methods to diagnose and resolve some of the problems that you may encounter.

For further technical support, you should first contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use one of the telephone numbers listed below, depending on the country in which your Star printer was purchased.

Star Micronics Technical Hotline:

 

North America:

1-908-572-3300

United Kingdom:

44-1277-232036

Hong Kong:

852-2795-2335

Australia:

61-2-748-4300

New Zealand:

64-9-570-1470

Star Micronics FaxBack (Document Retrieval) System:

Requires access to a facsimile machine or board with receive capability

North America:

1-908-572-4004

Star Micronics Bulletin Board Service:

 

Requires a computer modem

 

North America:

1-908-572-5010

United Kingdom:

44-1494-461395

France:

33-1-305807

Germany:

49-69-780929

Netherlands:

31-73-424485

Australia and New Zealand:

61-2-748-2960

Customer response

Star Micronics Co., Ltd. invites your suggestions and comments on your printer and this man- ual. Please address your correspondence to Attn: Product Manager

Worldwide Headquarters

STAR MICRONICS CO., LTD.

536 Nanatsushinya, Shimizu,

Shizuoka, 424, Japan

North and South America Markets

STAR MICRONICS AMERICA, INC.

70- D Ethel Road West

Piscataway, NJ 08854-5950

European Market

STAR MICRONICS DEUTSCHLAND

GMBH

Westerbachstraße 59

D-60489 Frankfurt

F.R. of Germany

U.K. Market

STAR MICRONICS U.K. LTD.

Star House

Peregrine Business Park

Gomm Road, High Wycombe

Bucks. HP13 7DL, U.K.

Australian Market

STAR MICRONICS PTY. LTD.

Unit A/107-115 Asquith Street,

Silverwater, NSW 2141

Australia

New Zealand Market

STAR MICRONICS (N.Z.) LTD.

64 Lunn Ave. Mount Wellington

P.O. Box 6255, Wellesley St.,

Auckland, New Zealand.

Asian Market

STAR MICRONICS ASIA LTD.

Rm. 1802-6, 18/F., Tower2, Enterprise

Square

9 Sheung Yuet Road, Kowloon Bay,

Kowloon, HONG KONG

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Contents LC-8521 EC Council Directive 73/23/EEC and 93/68/EEC of 22 July About this manual ChapterContents Using the EDS Mode Using the Printer with Windows 3.1Using the printer with Windows 95 Using the Printer with MS-DOSPaper Handling Optional AccessoryAppendix a Troubleshooting Appendix F Glossary Appendix G Control Panel Operation Guide Page Printer Setup Choosing a place for the printerPrinter Setup Unpacking the printerGeneral guide General guideRemoving the protective materials Opening the front cover Installing the platen knobInstalling the platen knob Installing the ribbon cassette Removing the ribbon cassette Removing the ribbon cassettePrinter Setup Connecting to a power outlet and turning power on and off Connecting to a power outlet and turning power on and offLoading fanfold paper Loading fanfold paper Pin tractor Sheet guide Loading fanfold paper Printing on fanfold paper Using the tear-off function Parking fanfold paperUnparking fanfold paper Parking fanfold paperConnecting to your computer with a parallel cable Page Connecting to your computer with a serial cable Connecting to your computer with a serial cable Control Panel Operations Switching between on-line and off-lineControl Panel Operations Entering the Font Lock Mode Lit Indicator FontSelecting a font Selecting a fontLit Indicators Meaning Setting the character pitchEntering the Pitch Lock Mode Line feed Paper eject cut-sheet paperForm feed fanfold paper Micro feedTear-off function fanfold paper Setting the top of form positionSelecting the Quiet Print Mode Changing the auto load position Changing the auto load positionSaving a macro Clearing the printer’s bufferInitializing the printer Entering the Multi-part ModeInitializing the printer Using the EDS Mode About EDS Mode settingsEntering the EDS Mode Using the EDS ModeSelecting a bank Lit Indicator Selected BankSelecting a bank Selecting a switch Changing a switch settingPrinting the current switch settings EDS Modes SettingsEDS-1 Settings Switch 1 Graphics Direction Switch 2 Auto Tear-offSwitch 3 Line Spacing Switch 4 Auto LF with CRSwitches 1, 2 Print Mode Switches 3, 4, 5 Print PitchSwitch 6 Quiet Print ModeSwitches 1, 2, 3, 4 Page Length Switch 5 Eject direction for cut sheetSwitch 6 Skew sensor for cut sheet LengthCode SW1 SW2 SW3 SW4 SW5 SW6Name Country Remarks IBM PCCountry Remarks International Character SetEDS-2 Settings EDS-2 SettingsSwitches 1, 2, 3, 4, 5, 6 LQ Font Selection Switch 1 Data LengthSwitch 2 Parity Check Switch 3 ParitySwitch 4 Protocol Switch 5, 6 Not usedSwitch 1, 2, 3 Baud Rate Switch 1, 2, 3, 4, 5, 6 Paper ControlSwitch Setting Meaning Baud RateUsing the Printer with Windows Using the Printer with WindowsSetting up for printing with Microsoft Windows Setting up for printing with Microsoft Windows 3.1 Getting ready to print Printing a document Printing a documentInstalling TrueType fonts Selecting fonts in Windows applications Setting up the printer in Windows Have Disk button Page Preparing to print Preparing to printUsing the printer with Windows Printing a document Installing TrueType fonts Installing TrueType fonts Using the Printer with MS-DOS Using the Printer with MS-DOSSetting up for printing with MS-DOS Paper Handling Selecting paper typesCut-Sheet Paper Fanfold PaperEnvelope Adjusting for paper thicknessPaper Handling Thickness Automatic fanfold feedingPaper Type Manual sheet feeding Adjust the paper guide to the position you want Clearing paper jams Optional Accessory Serial-to-Parallel Converter SPC-8KConnecting the Interface Converter Switc Function Setting the converter’s DIP switchesSetting the converter’s DIP switches Data Length Switch DOS/Windows SettingParity ProtocolPush Tractor Unit CT-15HA Push Tractor Unit CT-15HARemoving the push tractor unit from the back of the printer Installing the push tractor unit Appendix a Troubleshooting TroubleshootingShort test Long testHexadecimal dump Adjusting the dot alignmentHexadecimal dump DOT Adjustment Setting Problem Possible Cause Troubleshooting guideTroubleshooting guide Interface cable is Printed on Return is enabled Printer case is hot Printer’s air vents are Left margin moves to Paper is not loaded Print head Dealer for repair Checking system software settings in Windows Checking system software settings in WindowsTo check the default printer selection To check the Driver SetupTo check the port Checking system software settings in MS-DOSTo check the application printer selection Checking system software settings in MS-DOS Appendix B SpecificationsSpecifications Appendix C Interface Pin Outs Parallel InterfaceSerial Interface PinStandard Italic Character Set International Character Set Appendix D Character SetsCharacter Sets IBM Character Set #2 Code Page #437 IBM-PC Character Set #1 IBM Special Character Set Code Page #860 PortugueseCode Page #850 Multi-lingual Code Page #861 IcelandicCode Page #863 Canadian French Code Page #866 RussianCode Page #865 Nordic Code Page #3840 IBM-RussianCode Page #3841 Gost-Russian Code Page #3844Code Page #3843 Polish Code Page #3845 HungarianCode Page #3846 Turkish Code Page #3848 Brazil-ABICOMPCode Page #3847 Brazil-ABNT Code Page #852 Latin-2Code Page #1001 Arabic Code Page #737 Greek Code Page #851 GreekCode Page #869 Greek Code Page #2001 Lithuanian-KBLCode Page #928 Greek Code Page #772 LithuanianCode Page #774 Lithuanian Code Page #3002 Estonian2Code Page #3001 Estonian1 Code Page #3011 Latvian1Code Page #3012 Latvian2 Code Page #3031 HebrewCode Page #3021 Bulgarian Code Page #3041 MalteseCode Page #3850 Standard KU Code Page #3861 Microwiz KUCode Page #3860 Rajvitee KU Code Page #3863Code Page #3864 Popular TIS Code Page #3865 Newsic TISFont and Character Set Control Commands Description Mode Ascii CodeAppendix E Printer Control Codes Printer Control CodesPrint Pitch Control Commands Top/Bottom Margin and Vertical Tab CommandsSpecial Print Mode Commands Bit Image Graphic CommandsDownload Character Commands Line Spacing CommandsForm Feed and Related Commands Horizontal Print Position Control Commands Other CommandsNEC Commands Appendix F Glossary Appendix G Control Panel Operation Guide Maltese 93, 94 MS-DOS Page Page Customer service information
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