Troubleshooting

Q1: Can I connect or disconnect the USB storage device while the TS-I300/TS-I300W is on?

A1: Yes, you can connect or disconnect any external USB device while the computer is on, because the USB interfaces are Plug-and-Play and hot-pluggable. Just press on the Unmount button on the unit or open the utility program and press unmount for the USB device.

Q2: I specified the IP address http://192.168.1.2 in my Internet Browser's Address Bar, but

an error message says “The page cannot be displayed.” How can I get into the TS-I300/TS-

I300W's web configuration page?

A2: First, check your hardware settings again by following the instructions in section 2. Second, make sure the LAN and WLAN (TS-I300W) lights are lit. Third, make sure the TS-I300/TS-I300W is assigned an IP Address in the same subnet as your network. You may need to adjust the TCP/IP settings on your computer to match the storage server. Please see the steps below:

1.Go into the Control Panel and double-click the Network Connections icon, right-click the Local Area Connection icon and then click Properties.

2.Click Internet Protocol (TCP/IP) and then click Properties. Then click on Use the following IP address, and make sure you assign your network adapter an IP address in the subnet of 192.168.1.x.

Q3: I am unable to mount or access the IDE hard drive. What should I do?

A3: First, verify that the IDE hard drive has been properly installed (see section 2). Second, disable any software firewall programs (e.g. Norton Internet Security, McAfee). If you are running Windows XP, disable the built-in XP firewall. Third, make sure the TS-I300/TS-I300W is assigned an IP Address in the same subnet as your network.