IBM THINKPAD 390 manual Step

Appendix

A.

Help

and

service

information

Note

This

appendix

provides

general

service

information,

and

some

descriptions

might

not

apply

to

your

particular

computer

or

suit

your

situation.

If

you

have

questions

about

your

new

Options by IBM product, or

require technical

assistance, visit the IBM Personal Computing Support

Web

site

at

http://www.pc.ibm.com/support.

For

information

about

IBM,

IBM

PC

products,

or Options by IBM, visit the IBM Personal

Computing

Web site

at

http://www.pc.ibm.com.

Additionally,

you

can

receive

information

from

the

IBM

Automated

Fax

System

at

1-800-426-3395

(in Canada, 1-800-465-3299), or

from

the

Personal

Systems

Group

Bulletin

Board

System (PSG BBS) at 1-919-517-0001.

You

can

also

get

help

and

information

through

the

IBM

PC

HelpCenter,

24

hours

a

day, seven

days

a

week.

Response

time

might

vary

depending

on

the

number

and

nature

of the

calls

received.

Marketing,

installation,

and

configuration

support

through

the

HelpCenter

will

be

withdrawn

or

made

available

for

a

fee,

at IBM’s

discretion,

90

days

after

the

option

has

been

withdrawn

from

Part 2.

Appendixes

marketing.

Additional

support

offerings,

including

step-by-step

installation

assistance,

are

available

for

a

nominal

fee.

During

the

warranty

period,

assistance

for

replacement

or

exchange

of

defective

components

is

available. In

addition,

if

your

IBM

option

is

installed

in

an

IBM

computer,

you

might

be

entitled

to

service

at

your

location.

Your

technical

support

representative

can

help you

determine

the

best

alternative.

Step 1.

Problem solving

You might be able to

solve

the

problem

yourself.

Before

calling

the

HelpCenter,

please

prepare

for

the

call

by

following

these

steps:

1.

If

you

are

having

installation

or

configuration

problems,

refer

to

the

detailed

sections

on

installation

found

in

this

manual,

and

review any README.TXT files found on

the

installation

diskettes.

2.

Visit

the

Personal

Computing

Support

Web

site

specific

to

the

model of option you have purchased. Updated

installation

instructions,

hints

and

tips,

or

updated

system-specific

notes

are

often

published

in

this

section.

You

might

find

that later

device

drivers are available that will improve

the

performance

and

compatibility

for

your

new

option.

If

you

are

installing

this

option

in

an

IBM

computer,

also

visit the

applicable

support

Web

page

for

that

computer

model.

These

Copyright IBM Corp. 1999 2-1