IBM THINKPAD 390 manual Call, Preparing

pages	might	also	contain useful		hints	and	tips	related	to
installation		of this option		and	might	refer	to	BIOS	or
device-driver		updates	required	for	your computer		model. If		you
are	installing	the	option	in a	non-IBM	computer,		refer	to the
manufacturer’s		Web	site.

7.	Hardware	and software			configuration information for your system
If possible,		be	at	your	computer. Your		technical	support	representative
might	want	to	walk	you	through	the	problem during the		call.
Step	3.		Placing		the	call	to	IBM

3. Uninstall and then reinstall

the

option.

During

the

uninstallation

the If

you

call

90

days

or

more

after

the

date

of

withdrawal

or after your

process,

be

sure

to

remove

any

files

that

were

installed

during

previous installation. Many IBM options include

uninstallation

warranty

has

expired,

you

might

be

charged

a

fee.

programs.

For

the

support

telephone number

and

support

hours

by

country,

refer

4. Check

all

cabling

to

be

sure

that

it

is

correct

as

shown

in

thisto

the

following

table

or

to

the

enclosed

technical

support

insert. If

manual.

When

you

connect

a

cable

to

a

cable

connector,

pay

the

number

is

not

provided,

contact

your

IBM

reseller

or IBM

close

attention

to

the

colored

stripes

along

the

edge

of

the

cable, marketing

representative.

and ensure

that

they

are

matched

with

PIN

1 on

both the

computer

connector

and

the

option

connector.

Support

24

hours

a

day,

7

days

a

week

5. If your option contains

jumpers

or

switches,

be

sure

their

Canada

1-800-565-3344

positions

and

orientation

match

the

instructions

in

this

manual.

U.S.A. or

Puerto

Rico

1-800-772-2227

Step		2.	Preparing	for	the	call
To	assist the		technical	support	representative, have available as much
of	the	following	information	as	possible:

1.Option name

2.Option number

3.	Proof of	purchase
4.	Computer	manufacturer,		model,	serial number	(if	IBM), and
	manual
5.	Exact	wording	of	the error message		(if	any)
6.	Description of		the	problem

Additional			technical		support		resources
Online	technical		support		is	available	during	the	life	of your	product.
Online	assistance			can	be obtained		through	the	Personal	Computing
Support Web		site,		the	PSG	Electronic Bulletin			Board	System	(BBS),
and	the	IBM	Automated		Fax	System.

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