Insignia ICE D-20 EC506 manual Troubleshooting, Host in the LAN Cannot Access the Internet

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User Guide

 

ICE D-20 Wireless Broadband Gateway

Table of Contents

Chapter 4 Troubleshooting

4.1 Troubleshooting

4.1.1 The Host in the LAN Cannot Access the Internet

I.Symptom

The host in the wired LAN connected with D-20 cannot access the Internet.

II. Causes

z

z

z

From the aspect of the host: the network configuration of the host and the network card of the host

From the aspect of D-20: the connection to the power and the configuration of D-20

From the aspect of network: the connection of Ethernet and the CDMA network

III. Troubleshooting

You can locate the problems as follow.

1)If the power indicator of D-20 is on, it means the power connection is normal; if it is off, check the power connection of D-20.

2)There are five green indicators of signal strength on the panel of D-20. If none of the signal strength indicator is on, make sure the CDMA network covers your location area.

3)If there is CDMA network coverage, check the network mode. For the primary users, the HYBRID network mode is recommended.

4)The”1”,”2”, “3” and “4” indicators of D-20 represent the Ethernet interfaces. If the indicator is off, check the physical connection of the corresponding Ethernet interface.

5)Make sure that PPP Username and PPP Password are correctly configured. For details, see 3.3.5 I. "Configuring the parameters of WAN ".

6)If DHCP service is disabled, and the host still adopts the automatic mode, the host cannot access the Internet. You can set the IP address of the host manually. For details, see Figure 4-1.

Huawei Technologies Proprietary

4-1

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Contents ICE All Rights Reserved Manual Version Part NumberSafety Precautions Table of Contents Troubleshooting 2 Features OverviewIntroduction Product DescriptionSpecification System DescriptionAppearance Description of Hardware Specification Description of the Buttons and IndicatorsInterface Quantity Connector Description Interface AttributesDescription Installation and Startup of D-20 Basic Installation PrinciplesPreparation Checking the Packing ListIntroduction to the Install Procedure Computer Configuration RequirementsConnecting to the Power Connecting to PCIntroduction to the Computer Configuration User Guide ICE D-20 Wireless Broadband Gateway 5Local Area Connection Properties Introduction to the Configuration ConfigurationIntroduction to Program Startup Starting the ProgramSignal Description Green Red II. The Operation navigation Area Query and Configuration of D-20 Querying the Configuration Information of LANQuerying the Status Querying the Configuration Information of WAN Querying the Statistics InformationConfiguring Parameters Configuring LANEntering the configuration page of LAN Querying the VersionConfiguring Wlan Entering the Wlan SettingII. Description of LAN parameters Start IP Address must be no larger than End IP Address6Setting Wlan basic parameters II. Description of Wlan basic parametersConfiguring Wlan Security 54g Mode Description7WLAN Security Setting II. Wlan Security Parameter DescriptionAdvanced Configuration of Wlan Entering the Wlan Advanced SettingII. Wlan Advanced Setting Parameter Description Mode DescriptionConfiguring WAN Configuring the parameters of WAN connectionParameter Description Network mode Description Performance Remark II. Parameter Description of WANManaging the User and Password Managing the System11The management page of User & Password II. Upgrading the Software13and -14show the upgrading process III. Restoring the Default Settings IV. Rebooting D-20Installing Hardware Networking ExampleDemand Analysis PC4 Routing/NATConfiguring Device Troubleshooting TroubleshootingHost in the LAN Cannot Access the Internet User Guide ICE D-20 Wireless Broadband Gateway FAQ Host in the Wlan Cannot Access D-20What to do if you forget the administrator password Select Run 4Select Parameters Select Edit New Dword Value. See Figure Rename What to do if software update failed 10Updating when in emergency Acronyms and Abbreviations PPPRAN

ICE D-20 EC506 specifications

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