IBM 73P4518 manual Appendix B. Service and Support, Online technical support

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Appendix B. Service and Support

Appendix B. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at http://www.ibm.com/pc/support.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM Support Center will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list, go to http://www.ibm.com/pc/support and click Support Phone List.

© Copyright IBM Corp. 2004

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Contents IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Page IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide First Edition November Contents iv IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Safety vi IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Läs säkerhetsinformationen innan du installerar den här produktenService General safety guidelinesPower cords and power adapters viii IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Extension cords and related devicesPlugs and outlets BatteriesHeat and product ventilation CD and DVD drive safetyx IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Registering your option About this bookxii IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Product description Chapter 1. Combo Drive quick installv 3Write indicator Hardware and software requirementsIdentifying the combo drive components v 1Disc cover v 2Power/Busy indicatorv 9USB Interface connector v 10Emergency eject lever Operating Configurationsv 6 Turntable v 7Lens v 8Lens protective sheet 1-4 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Figure 2-1. For ″Read/Write″ operations Chapter 2. Cabling the Combo Drive to the ThinkPad computerFigure 2-2. For ″Read Only″ operations 2-2 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide v Conformance to media manufactured by major media manufacturers Chapter 3. Featuresv No power adapter configuration v Easy connection3-2 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Chapter 4. Preparing to use the Combo Drive Figure 4-3. Bottom view of the Combo Drive Figure 4-2. Rear view of the Combo Drive4-2 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Windows Removing the Combo Drive hardware5-2 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Setting the mediaWindows XP Ejecting the mediaUse Windows Media Player or audio CD playback software such as Microsoft CD Player for playing back the audio CD using the drive. The operation method differs depending on the software and versions. Refer to the operation manual of your computer or software for details Playing back the audio CD5-4 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide software, try the above settingIn Windows Media Player, you will find Digital Playback check box when you click the CD Audio tab in the Properties window, as shown in the following figure 5-6 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide v IBM RecordNow Chapter 6. Application softwarev IBM Drive Letter Access DLA v UDF reader6-2 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide v Intervideo WinDVDBefore you begin Chapter 7. Using the Combo DriveHandling and caring for a disc Precautions for handling Cleaning the driveUsing the drive Using single and double-sided DVD-RAM mediaChapter 7. Using the Combo Drive Enabling driver letter access DLA Using the drive with CDs and DVDsUsing the DVD player software Using the DVD function6. Click the General Properties tab Installing WinDVD and viewing a DVD movieDVD region codes 4. Click Intervideo WinDVDStarting WinDVD Using the CD-R and CD-RW function2. Click Programs 3. Click InterVideo WinDVD You cannot successfully write to a CD-R or CD-RW disc Problem solvingBacking up a CD You cannot create a multi session disc7-8 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Environmental requirements Appendix A. Product specificationsPhysical specifications Power requirementsMedia All power modesRead speeds Write speedsOnline technical support Appendix B. Service and SupportTelephone technical support Telephone Number Country or RegionB-2 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide El Salvador B-4 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide What this Warranty Does not Cover Appendix C. IBM Statement of Limited Warranty Z125-4753-08 04/2004Part 1 - General Terms What this Warranty CoversYour Additional Responsibilities How to Obtain Warranty ServiceWhat IBM Will Do to Correct Problems Exchange of a Machine or PartLimitation of Liability AMERICAS ARGENTINA Part 2 - Country-unique TermsGoverning Law JurisdictionVENEZUELA PARAGUAYPERU URUGUAYCAMBODIA, INDONESIA, AND LAOS CAMBODIA AND LAOSINDIA PEOPLE’S REPUBLIC OF CHINA PRC JAPANMALAYSIA NEW ZEALANDC-8 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide SINGAPOREEUROPE, MIDDLE EAST, AFRICA EMEA THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIESLesotho and Swaziland 1 ″the laws of Austria″ in Albania, Armenia, Azerbaijan, BelarusJurisdiction The following exceptions are added to this section THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES EUROPEAN UNION EUFRANCE AND BELGIUM CONSUMERSTHE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED GERMANY AUSTRIAEGYPT FRANCEIRELAND HUNGARYC-14 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Items for Which IBM is Not LiableSLOVAKIA UNITED KINGDOM1. Customer Replaceable Unit ″CRU″ Service Part 3 - Warranty InformationWarranty Period Types of Warranty Service4. Customer Carry-In or Mail-In Service Worldwide telephone list2. On-site Service 3. Courier or Depot ServiceTelephone Number C-18 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide El Salto, Jalisco, México C.P Tel Marketing by Appendix D. Guarantee supplement for MexicoManufactured by SCI Systems de México, S.A. de C.V Av. De la Solidaridad Iberoamericana No Col. Club de Golf AtlasD-2 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Appendix E. Notices IBM USB 2.0 CD-RW/DVD-ROM Drive TrademarksElectronic emission notices Federal Communications Commission FCC statementDeutsche EMV-Direktive electromagnetische Verträglichkeit Tested To Comply With FCC Standards FOR HOME OR OFFICE USEIndustry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaE-4 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Union Européenne - Directive Conformité électromagnétiqueUnione Europea - Directiva EMC Conformidad électromagnética Union Europea - Normativa EMCAppendix E. Notices E-5 E-6 IBM USB 2.0 CD-RW/DVD-ROM Drive User’s Guide Page 1P P/N 73P4518 Part Number 73P4518 Printed in USA