IBM 40/80 GB DLT manual Appendix E. Help and service information, Support

Appendix E. Help and service information

See Appendix D, “Problem solving” on page 2-4 before requesting help or service.

This section contains information on how to obtain online and telephone technical support.

Online

technical

support

Online

technical

support

is

available

during

the

life

of

your

product.

Online

assistance

can

be

obtained

through

the

Personal

Computing

Support

Web

site

and the

IBM

Automated

Fax

System.

Online

technical

support

IBM

Personal

Computing Support

Web

Site

http://www.ibm.com/pc/support

IBM

Automated

Fax

System

1-800-426-3395 (U.S. and Canada)

During

the warranty

period,

assistance

for

replacement

or

exchange

of

defective

components

is

available.

In

addition,

if

your

IBM

option

is

installed

in

an

IBM

computer,

you

might

be

entitled

to

service

at

your

location.

Your

technical support

representative

can

help

you

determine

the

best

alternative.

Telephone

technical

support

Marketing,

installation,

and

configuration

support

through

the

HelpCenter

will

be

withdrawn

or

made

available

for a fee, at IBM’s

discretion,

90

days

after

the option

has

been

withdrawn

from

marketing. Additional support

offerings,

including

step-by-step

installation

assistance,

are

available

for

a

nominal

fee.

To assist

the

technical

support

representative,

have

available

as

much

of

the

following

information

as

possible:

1.Option name

2.Option number

3.Proof of purchase

4.	Computer	manufacturer,			model, serial number (if				IBM),	and manual
5.	Exact	wording		of	the	error	message	(if	any)
6.	Description		of	the	problem
7.	Hardware and software configuration information								for your	system
If	possible,	be	at	your		computer.	Your	technical	support	representative might want to
walk	you through		the		problem	during	the	call.

2-6 40/80 GB DLT Internal Tape Drive