IBM 73P3297 manual Appendix B. Service and Support, Online technical support

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Appendix B. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at www-3.ibm.com/pc/support/site.wss/.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM Support Center will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list, go to www-3.ibm.com/pc/support/site.wss/ and click Support Phone List.

Country or Region

Telephone Number

Country or Region

Telephone Number

 

 

 

 

Argentina

0800-666-0011

Malaysia

03-7727-7800

 

 

 

 

Australia

1300-130-426

Mexico

001-866-434-2080

 

 

 

 

Austria

01-24592-5901

Netherlands

020-514-5770

 

 

 

 

© Copyright IBM Corp. 2004

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Contents ThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide Page ThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide Page Contents Iv ThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide Safety information Vi ThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide General safety guidelines ServicePower cords and power adapters Extension cords and related devices Plugs and outletsBatteries Heat and product ventilation CD and DVD drive safetyThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide Registering your option Xii ThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide Product description About the Multi-Burner driveIBM Drive Letter Access DLA Software descriptionIntervideo WinDVD Creator Plus IBM RecordNow UDF readerClick Programs Click IBM RecordNow Intervideo WinDVDInstallation requirements Installing the driveLocating the drive controls Using the Multi-Burner drive Before you beginHandling and caring for a disc Loading a disc Caring for the Multi-Burner driveUsing single and double-sided DVD-RAM media Using the driveRemoving the disc from the cartridge Returning the disc to the cartridgeUsing the drive with CDs and DVDs Precautions for handlingUsing the DVD player software Using the DVD functionEnabling the DMA setting Using Intervideo WinDVD Creator PlusClick the Advanced Settings tab DVD region codes Installing WinDVD and viewing a DVD movieStarting WinDVD Using drive letter access DLAClick Intervideo WinDVD Click the General Properties tabClick Make Compatible Using the RecordNow softwareUsing the CD-R and CD-RW function Using the DVD-R and DVD-RW functionBacking up a CD or DVD Problem solving You cannot create a multisession discYou cannot eject a CD or DVD disc Using the Multi-Burner drive ThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide Appendix A. Product specifications Physical specificationsPower requirements Environmental requirements Read speedsWrite speeds Appendix B. Service and Support Online technical supportTelephone technical support Country or Region Telephone Number What this Warranty Covers What this Warranty Does not CoverPart 1 General Terms How to Obtain Warranty Service What IBM Will Do to Correct ProblemsExchange of a Machine or Part Limitation of Liability Your Additional ResponsibilitiesPart 2 Country-unique Terms Americas ArgentinaBrazil Canada North AmericaUnited States Asia Pacific AustraliaIndia Hong Kong S.A.R. of China and Macau S.A.R. of ChinaMalaysia JapanNEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Following Terms Apply to ALL EU Countries European Union EUSpango Valley Greenock Scotland PA 16 OAH France EgyptGermany HungaryIreland Slovakia Items for Which IBM is Not LiableSouth AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland United KingdomPart 3 Warranty Information Warranty PeriodThinkPad Multi-Burner Ultrabay Slim Drive Customer Replaceable Unit ″CRU″ Service Types of Warranty ServiceOn-site Service Courier or Depot Service2Country or Region Telephone Number ThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide Appendix D. Notices Federal Communications Commission FCC statement Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnion Européenne Directive Conformité électromagnétique Union Europea Normativa EMC Unione Europea Directiva EMC Conformidad électromagnéticaTrademarks ThinkPad Multi-Burner Ultrabay Slim Drive User’s Guide Page Part Number 73P3297

73P3297 specifications

The IBM 73P3297 is a high-capacity hard drive that was primarily designed for use in IBM servers and high-performance computing environments. This hard drive is an integral part of IBM's extensive storage solutions, catering to organizations that require reliable and robust data storage for mission-critical applications.

One of the standout features of the IBM 73P3297 is its significant storage capacity. With a capacity of 146 GB, it strikes a balance between performance and storage needs, making it suitable for applications that demand both strong data retrieval speeds and sufficient space. This characteristic is particularly beneficial for enterprises dealing with large datasets, extensive databases, and resource-intensive applications.

The drive operates at a rotational speed of 15,000 RPM, which is among the highest in the industry. This high-speed rotation enables quick access times and reduced latency, enhancing overall system performance. Coupled with a SAS (Serial Attached SCSI) interface, the 73P3297 supports faster data transfer rates compared to traditional SATA drives, ensuring that data can be read and written at optimal speeds.

In terms of technology, the IBM 73P3297 incorporates advanced error recovery and data integrity features. The drive is designed with hot-swap capabilities, allowing it to be replaced without turning off the system, minimizing downtime in critical operations. Additionally, it supports features such as S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology), which provides predictive failure analysis to help administrators monitor the health of the drive.

Another important characteristic of the IBM 73P3297 is its 3.5-inch form factor, which makes it compatible with a wide range of enterprise-class servers and storage arrays. Its durability and longevity, backed by IBM's engineering expertise, ensure that the drive can withstand the rigors of continual use in demanding environments.

Overall, the IBM 73P3297 is an exceptional hard drive that combines high capacity, speed, and reliability. Its advanced features make it an ideal choice for organizations seeking to enhance their data storage infrastructure while ensuring performance and continuity for their critical applications. Whether used in a data center or a powerful workstation, the 73P3297 stands out as a dependable storage solution in the challenging landscape of enterprise computing.
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