IBM 28L2234 manual For

Step 1:

Problem solving

and

ensure

that

they

are

matched with

PIN

1

on

both

the

computer

connector

and

the

option

connector.

You

may

be

able

to

solve

the

problem

yourself.

Before

calling

the

5.

If your option contains jumpers

or switches, be sure their

HelpCenter,

please

prepare

for

the

call by following these steps:

positions

and

orientation

match

the

instructions

in

this

manual.

1.

If

you

are

having

installation

or

configuration

problems,

refer

to

Step

2:

Preparing

for

the

call

Appendix

D,

“Problem

solving”

on

page

3-20,

and

review

any

README.TXT

files

found

on

the

installation

diskettes.

To

assist

the

technical

support

representative,

have

available

as

much

2.

Visit

the

Personal

Computing

Support

Web

site

specific

to

the

of

the

following

information

as

possible:

model

of

option

you

have

purchased.

Updated

installation

1.

Option name

instructions,

hints

and

tips,

or

updated

system-specific

notes

are

2.

Option number

often

published

in

this

section.

You

might

find

that

later

device

3.

Proof

of

purchase

drivers

are

available

that

will

improve

the

performance

and

4.

Computer

manufacturer,

model,

serial

number

(if

IBM),

and

compatibility

for

your

new

option.

manual

If you

are

installing

this

option

in

an

IBM

computer,

also

visit

the5.

Exact wording of the error

message

(if

any)

applicable

support

Web

page

for

that

computer

model.

These

6.

Description

of

the

problem

pages might also contain useful hints

and

tips

related

to

7.

Hardware

and

software

configuration

information

for

your

system

installation

of

this

option and

might

refer

to

BIOS or

If

possible,

be

at

your

computer.

Your

technical

support

representative

device-driver

updates

required

for

your

computer

model.

If

you

might

want

to

walk

you

through

the

problem

during the

call.

are installing the option in

a

non-IBM

computer,

refer

to

the

manufacturer’s

Web

site.

Step

3:

Placing

the

call

to

IBM

3. Uninstall and then reinstall

the

option.

During

the

uninstallation

the If

you

call

90

days

or

more

after

the

date

of

withdrawal

or

after your

process,

be

sure

to

remove

any

files

that

were

installed during

previous

installation.

Many

IBM

options

include

uninstallation

warranty

has

expired,

you

might

be

charged

a

fee.

programs.

For

the

support

telephone

number

and

support

hours

by

country,

refer

4.

Check

all

cabling

to

be

sure

that

it

is

correct

as

shown

in

thisto

the

following

table

or

to

the

enclosed

technical

support

insert. If

manual.

When

you

connect

a

cable

to

a

cable

connector,

pay

the

number

is

not

provided,

contact

your

IBM

reseller or

IBM

close

attention

to

the

colored

stripes

along

the

edge

of

the

cable, marketing

representative.

Part 3: Appendixes 3-29