IBM 27L2579 manual Step

Appendix

A.

Help

and

Service

Information

If

you

have

questions

about

your

new

Options

by

IBM

product,

or

require

technical

assistance,

visit

the

IBM

Personal

Computing

Support

Web

site

at

http://www.pc.ibm.com/support.

For

information

about

IBM,

IBM

PC

products,

or

Options

by

IBM,

visit

the

IBM

Personal

Computing

Web site at http://www.pc.ibm.com. Additionally,

you

can

receive

information

from

the

IBM

Automated

Fax

system

at

1-800-426-3395 (in Canada,

1-800-465-3299), or

from the

Personal

Systems

Group

Bulletin

Board

System (PSG BBS) at 1-919-517-0001.

You

can

also

get

help

and

information through the IBM PC

HelpCenter,

24

hours

a

day,

seven

days

a

week.

Response

time

might

vary depending on the number

and nature of the calls

received.

Marketing,

installation,

and

configuration

support

through

the

HelpCenter

will

be

withdrawn

or

made

available

for

a

fee,

at

IBM’s

discretion,

90

days

after

the

option

has

been

withdrawn

from

marketing.

Additional

support

offerings, including step-by-step

installation assistance,

are

available for a nominal fee.

During

the

warranty

period,

assistance

for

replacement

or

exchange

of

defective

components

is

available.

In

addition,

if

your IBM

option

is

installed

in

an

IBM

computer,

you

might

be

entitled

to

service

at your

Part 2. Appendixes

location. Your technical support representative can help you determine the best alternative.

Step 1.

Problem Solving

You

may

be

able

to

solve

the

problem

yourself. Before

calling

the

HelpCenter,

please

prepare

for

the

call

by

following

these

steps:

1.

If

you

are

having

installation

or

configuration

problems,

refer

to

the

detailed

sections

on

installation

found

in

this

manual,

and

review

any

README.TXT

files

found

on

the

installation

diskettes.

2.

Visit

the

Personal

Computing

Support

Web

site

specific

to

the

model of option you have purchased. Updated

installation

instructions,

hints

and

tips,

or

updated

system-specific

notes

are

often

published

in

this

section.

You

might

find

that

later device

drivers

are

available

that will

improve

the

performance

and

compatibility

for

your

new

option.

If

you

are

installing

this

option

in

an

IBM

computer,

also

visit the

applicable

support

Web

page

for

that

computer

model.

These

pages

might

also contain useful hints and

tips

related

to

installation

of

this

option

and

might

refer

to

BIOS

or

device-driver

updates

required

for

your

computer

model.

If

you

are

installing

the

option

in

a

non-IBM

computer,

refer

to

the

manufacturer’s

Web

site.

Copyright IBM Corp. 1998 2-1