IBM 27L2579 manual Call, Resources, Preparing

3. Uninstall and then reinstall

the

option.

During

the

uninstallation

the Step

3.

Placing

the

Call

to

IBM

process, be

sure

to

remove

any

files

that

were

installed

during

previous installation. Many IBM options include

uninstallation

If

you

call

90

days

or

more

after

the

date

of

withdrawal

or after your

programs.

warranty

has

expired,

you

might

be

charged

a

fee.

4. Check

all

cabling

to

be

sure that

it

is

correct

as

shown

in

this

the

support telephone

number

and

support

hours by

country,

refer

manual.

When

you

connect

a

cable

to

a

cable

connector,

pay

For

to

the

following

table

or

to

the

enclosed

technical

support

insert. If

close

attention

to

the

colored

stripes

along

the

edge

of

the

cable, the

number

is

not

provided, contact

your

IBM

reseller

or IBM

and ensure

that

they

are

matched

with

PIN

1 on

both the

marketing

representative.

computer

connector

and

the

option

connector.

5.	If your option contains jumpers						or	switches,	be	sure	their
	positions		and orientation match				the	instructions	in	this	manual.
Step		2.		Preparing	for	the		Call
To	assist		the	technical	support	representative, have				available	as much
of	the	following		information	as	possible:

1.Option name

2.Option number

3.Proof of purchase

4.	Computer	manufacturer,			model, serial number			(if		IBM),	and
	manual
5.	Exact	wording		of the error		message		(if	any)
6.	Description		of	the	problem
7.	Hardware	and	software		configuration information for your system
If	possible,	be	at	your	computer.	Your	technical			support	representative
might	want	to	walk	you	through	the	problem		during	the	call.

Support 24	hours a	day,	7 days a week
Canada				1-800-565-3344
U.S.A.	or Puerto	Rico		1-800-772-2227

Additional

Technical

Support

Resources

Online

technical

support

is

available

during

the

life

of

your product.

Online

assistance

can

be

obtained

through

the

Personal

Computing

Support

Web

site,

the

PSG

Electronic Bulletin Board System (BBS),

and the

IBM

Automated

Fax

System.

Online

Technical

Support

IBM

Personal

Computing

Support

http://www.pc.ibm.com/support

Web

site

IBM

PSG

BBS

1-919-517-0001

IBM

Automated

Fax

System

1-800-426-3395

1-800-465-3299

(in

Canada)

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