IBM 22P7035 manual Appendix B. Problem solving

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Appendix B. Problem solving

Computer problems can be caused by hardware, software, or user error. Using the information in this section, you might be able to solve problems yourself or gather helpful information that you can pass on to a service technician. You might also need to refer to your computer, operating-system, or sound-adapter documentation.

Review the following list for any problem description that might fit your situation.

vYour computer or CD-RW/DVD-ROM Combination Drive does not operate correctly, or the busy indicator light does not come on.

Take the following actions:

1.Check that the disc is loaded with the label side up.

2.Check that all devices are properly connected to the computer and to the electrical outlet.

3.Turn off the computer, unplug the cables for your computer and all attached devices, and remove the computer cover.

4.Check that all power and IDE cables are securely attached. Disconnect the IDE cable and check for bent or misaligned pins. If you do not find any problems, reconnect the interface cable. Replace the computer cover, and reattach all cables and power cords. Turn on the computer, restart the operating system, and attempt to open the loading tray by pressing the Open/Close button. If the tray fails to open and the Busy indicator does not light, turn off the computer and try using another 4-pin dc power cable.

5.Check that the color-coded edge on the IDE cable aligns with pin 1 on the IDE connector and is closest to the power cable on the CD-RW/DVD-ROM Combination Drive. See “Step 6. Attaching the cables to the drive” on page 1-7.

6.Check the CD-RW/DVD-ROM Combination Drive and any other device on the IDE cable for the proper settings.

7.If the middle connector on the IDE cable is attached to the IDE connector on the system board, remove the connector and reattach the cable. If there is only one device on the IDE connector, attach the connector at one end of the cable to the IDE connector and the connector at the other end to the device, leaving the middle connector (if there is one) open.

If there are two devices on the IDE connector, attach the connector at one end of the cable to the IDE connector. If there is a hard disk drive, attach it to the connector at the other end of the cable, and attach the CD-RW/DVD-ROM Combination Drive to the middle connector.

© Copyright IBM Corp. 2003

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Contents User’s Guide Page User’s Guide Page Iii Safety Read firstPage Contents Appendix D. Warranty information Part 2 Appendixes Part 1 Installation and user’s guideAbout this book Registering your optionPage Product description Installation and user’s guideInstallation requirements Software descriptionBefore you begin Drive controls and connectors Handling precautionsInstalling the drive Opening the computerUnpacking the drive Setting the configuration jumpers Mounting the drive in the bay Selecting an IDE connectorAttaching the cables to the drive Completing the hardware installation Updating your computer configurationInstalling the CD-RW and DVD software Using CD-R and CD-RW discs Setting up your computer for DVD video playbackMedia type Drive type Click Start -- Programs -- IBM RecordNow -- RecordNow Formatting CDsCreating data CDs or backing up data files Burning ISO imagesSelect Create Disc Image and Save Saving ISO imagesViewing a DVD movie DVD region codesClick DVD Region Care and maintenanceCD safety information Caring for a CD or DVDManually ejecting a disc Caring for the CD-RW / DVD-ROM Combination DriveAppendix A. Product specifications Physical specificationsPower requirements Write speeds Read speedsAppendix B. Problem solving Disc cannot be read. Take the following actions There is no sound from the disc Check Auto Insert NotificationVideo appears to be choppy or is dropping frames Page Click the Device Manager tab Click Start -- Settings -- Control PanelEnabling DMA for Windows Me Enabling DMA for WindowsClick Start -- Control Panel Click Switch to classic view Click on the Advanced Settings tabEnabling DMA for Windows XP Appendix D. Warranty information Warranty periodService and support Telephone technical support Appendix D. Warranty information Page Appendix D. Warranty information Governing Law Part 2 Country-unique TermsCAMBODIA, LAOS, and Vietnam Hong Kong and Macau Following Terms Apply to ALL Emea Countries Following Terms Apply to the Country Specified Egypt Italy Following item is added to this paragraph Page Appendix E. European Union warranty information Page Appendix F. Federal Communications Commission FCC statement European Union emission directive Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische VerträglichkeitUnione Europea Directiva EMC Conformidad électromagnética Union Européenne Directive Conformité électromagnétiqueUnion Europea Normativa EMC Page Part Number 22P7035

22P7035 specifications

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