Troubleshooting

If you follow the steps in the User’s Guide, and the configuration-setup program recognizes your drive at its true capacity, partition and format your drive using instructions given in the “Partitioning and Formatting Your Drive” section in the User’s Guide. If the configuration-setup program reports the drive capacity as smaller than what it actually is, you must use Disk Manager to access the full capacity of the drive. For more information, refer to “Partitioning and Formatting Using Disk Manager” in the User’s Guide.

If your drive continues to function incorrectly after you restart your computer, check to make sure that the drive interface cable and the drive power-supply cable are connected correctly. Next, attempt to disable the autodetection facility of your setup software as described in “Step 1. Problem solving” in the User’s Guide Appendix B.

If your drive continues to function incorrectly after performing the above actions, your computer might have problems starting up because the setup program in your BIOS cannot correctly identify your high-capacity drive. To solve these BIOS problems, try the following actions:

If your drive part number is 07N4108, 07N4109, or 07N4110, change the configuration jumpers on the drive as shown in Set B (2 GB Clip Setting) in Figure 1. Return to the User’s Guide and attempt to complete the installation again. You will need to use Disk Manager to access the full capacity of the drive. If your computer still functions incorrectly, contact the IBM HelpCenter, using information given in “Step 3. Placing the Call to IBM” in the User’s Guide Appendix B.

If your drive part number is 19K1618, 19K1619, or 19K1620, change the configuration jumpers on the drive as shown in Set B (7.9 GB Clip Setting) in Figure 2. Return to the User’s Guide and attempt to complete the installation again. You will need to use Disk Manager to access the full capacity of the drive. If your computer still functions incorrectly, Contact the IBM HelpCenter using information given in “Step 3. Placing the Call to IBM” in the User’s Guide Appendix B.

Attention OS/2 users: This hard disk drive requires the latest OS/2 device drivers to use its full capacity. Go to the OS/2 Device Driver Web page (OS/2 Device Driver Pak) at http://service.software.ibm.com/os2ddpak/html/index.htm to obtain the OS/2 hard disk drive updates. Select OS/2 Component Updates. Select Installation Diskette Updates. Then select Greater than 4.3 GB IDE Hardfile Support. Next, download the IDEDASD.EXE file. (Read helpful instructions for download instructions.) Follow all the instructions in the README file included in the IDEDASD.EXE to install the updates. Use the diskettes to install the device drivers that enable OS/2 to use the full capacity of your hard disk drive.