Obtaining Technical Assistance

This document contains instructions for replacing the slide-type connector locks that are standard on Cisco 7000 EIP ports with jackscrews so that you can connect cables with thumbscrews to the ports. If you encounter problems that you are unable to resolve, contact a customer service representative or the Technical Assistance Center (TAC) for assistance. You can phone the TAC at 800 553-2447, or send email to tac@cisco.com.

Before you call the TAC or a customer service representative, have the following information ready:

■Date you received the Cisco 7000

■Chassis serial number (located on a label on the right rear deck of the chassis)

■Type of software and version number

■Type of installation or upgrade you are performing (replacing EIP cable locks)

■Title and Doc. No. of this document (from the front page)

■Brief description of the problem you are having

■Brief explanation of the steps you have already taken to isolate and resolve the problem

■Maintenance agreement or warranty information

Refer to the Cisco 7000 Hardware Installation and Maintenance publication for complete system installation and startup procedures, and for physical descriptions of chassis components.

Product Overview

The type of connector lock you use on the EIP ports depends on the type of Ethernet interface cables you use. Cables with two short posts on the cable connector need a port with a slide-type lock—a bracket on the port slides (or snaps) around the posts on the cable connector to secure it. Cables with knurled thumbscrews (screws you can tighten with your ﬁngers) on the cable connector need a port with jackscrews (into which you insert and tighten the thumbscrews). Both types of locks are shown in Figure 1.

Sliding bracket

Thumbscrew

H1887

Post

Jackscrew

2Jackscrew Installation Instructions (for EIP Ports)