Cisco Systems ME 4924-10GE Obtaining Technical Assistance, Submitting a Service Request

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Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

Regulatory Compliance and Safety Information for the Cisco ME 4924-10GE Ethernet Switch

 

78-17610-01

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Contents This document includes the following sections Translated Safety Warnings Statement 43-Jewelry Removal Warning Page Statement 171-Ethernet Cable Shielding in Offices Statement 345-Suitable for Mounting Statement 1001-Work During Lightning Activity Statement 1003-DC Power Disconnection Translated Safety Warnings Statement 1004-Installation Instructions Translated Safety Warnings Translated Safety Warnings Translated Safety Warnings Translated Safety Warnings 78-17610-01 Statement 1008-Class 1 Laser Product Aviso Produto a laser de classe Statement 1017-Restricted Area Statement 1012-Laser Beam ExposureTranslated Safety Warnings Translated Safety Warnings Statement 1019-Main Disconnecting Device Statement 1022-Disconnect Device Translated Safety Warnings Statement 1024-Ground Conductor 78-17610-01 Statement 1028-More Than One Power Supply Translated Safety Warnings Statement 1030-Equipment Installation Statement 1040-Product Disposal Translated Safety Warnings Statement 1044-Port Connections Translated Safety Warnings Statement 1045-Short-circuit Protection Translated Safety Warnings Statement 1046-Installing or Replacing the Unit Translated Safety Warnings Statement 1051-Laser Radiation Translated Safety Warnings Bewaar Deze Instructies Statement 1071-Warning DefinitionBewahren SIE Diese Hinweise GUT AUF Spara Dessa Anvisningar GEM Disse Anvisninger 78-17610-01 Statement 1073-No User-Serviceable Parts Translated Safety Warnings Translated Safety Warnings European Directives Regulatory Standards Compliance Specification Description78-17610-01 EMC Class a Notices and Warnings Class a Notice for FCCClass a Notice for Canada Statement 340-Class a Warning for CISPR22 EMC Class a Notices and Warnings EMC Class a Notices and Warnings Related Documentation Obtaining DocumentationCisco.com Cisco Product Security Overview Documentation FeedbackProduct Documentation DVD Ordering DocumentationFor Emergencies only security-alert@cisco.com Reporting Security Problems in Cisco ProductsSubmitting a Service Request Obtaining Technical AssistanceCisco Technical Support & Documentation Website Obtaining Additional Publications and Information Definitions of Service Request SeverityObtaining Additional Publications and Information
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