Cisco Systems ONS 15327 manual Different CTC Releases Do Not Recognize Each Other

Page 85

Chapter 1 General Troubleshooting

CTC Operation Troubleshooting

Table 1-16 on page 1-59shows JRE compatibility with ONS 15327 software releases.

Table 1-16 JRE Compatibility

ONS Software Release

JRE 1.2.2 Compatible

JRE 1.3 Compatible

 

 

 

ONS 15327 Release 1.0.0

Yes

No

 

 

 

ONS 15327 Release 1.0.1

Yes

Yes

 

 

 

ONS 15327 Release 2.2.1 and earlier

Yes

No

 

 

 

ONS 15327 Release 2.2.2

Yes

Yes

 

 

 

ONS 15327 Release 3.0

Yes

Yes

 

 

 

ONS 15327 Release 3.1

Yes

Yes

 

 

 

ONS 15327 Release 3.2

Yes

Yes

 

 

 

ONS 15327 Release 3.3

Yes

Yes

 

 

 

ONS 15327 Release 3.4

No

Yes

 

 

 

Procedure: Launch CTC to Correct the Core Version Build

Step 1 Exit the current CTC session and completely close the browser.

Step 2 Start the browser.

Step 3 Type the ONS 15327 IP address of the node that reported the alarm. This can be the original IP address you logged in with or an IP address other than the original.

Step 4 Log into CTC. The browser downloads the JAR file from CTC.

Note After Release 2.2.2, the single CMS.jar file evolved into core and element files. Core files are common to both the ONS 15327 and ONS 15454, while the element files are unique to the particular product. For example, the ONS 15327 Release 1.0 uses a Version 2.3 core build and a Version 1.0 element build. To display the CTC Core Version number, from the CTC menu bar click Help > About CTC. This lists the core and element builds discovered on the network.

1.6.9 Different CTC Releases Do Not Recognize Each Other

Symptom This situation is often accompanied by the INCOMPATIBLE-SW alarm.

Table 1-17 on page 1-60describes the potential cause of the symptom and the solution.

Cisco ONS 15327 Troubleshooting Guide, R3.4

 

April 2003

1-59

 

 

 

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Contents Cisco ONS 15327 Troubleshooting Guide Cisco ONS 15327 Troubleshooting Guide Iii N T E N T STest the Facility Loopback Circuit Test the OC-N Card Browser Stalls When Downloading CTC JAR Files from XTC Isolate the Cause of Power Supply Problems Vii AISViii Clear the AUTOSW-SDBER ConditionClear the E-W-MISMATCH Alarm with a Physical Switch EXERCISE-RING-REQ2-53 EXERCISE-SPAN-REQ Frcdswtothird LOF Bits XiiXiii Clear the Lpbkterminal G-Series ConditionXiv 148 SD189 WTR Xvi Identify a Ring ID or Node ID NumberConfiguring Vlan Membership for Individual Ethernet Ports Figures XviiiJRE Compatibility Alarm Index by Alarm Type Audience Document ObjectivesRelated Documentation XxiBoldface Document ConventionsXxii Obtaining Documentation Where to Find Safety and Warning InformationCisco.com Documentation CD-ROMOrdering Documentation Obtaining Technical AssistanceDocumentation Feedback XxivCisco TAC Website Technical Assistance CenterXxv Cisco TAC Escalation Center Obtaining Additional Publications and InformationXxvi General Troubleshooting Facility Loopback Process on an XTC Card Network Troubleshooting TestsTerminal Loopback Process on an OC-N Card Cross-Connect Loopback Process on an OC-N Port Identify Points of Failure on a DS-N Circuit PathPerform a Facility Loopback on a Source XTC Port Click the Maintenance Loopback tabsProcedure Test the DS-N Cabling Procedure Test the Facility LoopbackProcedure Test the MIC Cabling Procedure Test the XTC CardPerform a Hairpin on a Source Node XTC Port Procedure Test the MIC CardProcedure Test the Hairpin Circuit Procedure Create the Hairpin on the Source Node PortSBY LED Procedure Test the Alternate Source XTC CardPerform a Terminal Loopback on a Destination XTC Port Procedure Retest the Original Source XTC CardTerminal Loopback on a Destination XTC Port Click the Maintenance Loopback tabs Perform a Hairpin on a Destination Node XTC Port Procedure Test the Destination XTC Card10 Hairpin on a Destination Node XTC Card Procedure Test the Alternate Destination XTC Card Procedure Retest the Original Destination XTC Card 11 Facility Loopback on a Destination XTC Card Perform a Facility Loopback on a Destination XTC CardProcedure Test the Facility Loopback Circuit Procedure Test the XTC Card Perform a Facility Loopback on a Source-Node OC-N Port Identify Points of Failure on an OC-N Circuit Path12 Facility Loopback on a Circuit Source OC-N Port Perform a Cross-Connect Loopback on the Source OC-N Port Procedure Test the OC-N Card13 Cross-Connect Loopback on a Source OC-N Port Procedure Test the Cross-Connect Loopback CircuitProceed to the Retest the Original XTC Card procedure on Procedure Test the Standby XTC CardProcedure Retest the Original XTC Card 14 Terminal Loopback on a Source-Node OC-N Port Perform a Terminal Loopback on a Source-Node OC-N PortProcedure Test the Terminal Loopback Circuit Procedure Test the OC-N Card 15 Facility Loopback on an Intermediate-Node OC-N Port Procedure Test the Facility Loopback Circuit Procedure Test the OC-N Card 16 Terminal Loopback on an Intermediate-Node OC-N Port Procedure Test the Terminal Loopback Circuit 17 Facility Loopback on a Destination Node OC-N Port Perform a Facility Loopback on a Destination-Node OC-N PortConnect an optical test set to the port you are testing Procedure Test the Facility Loopback Circuit 18 Terminal Loopback on a Destination Node OC-N Port Perform a Terminal Loopback on a Destination Node OC-N PortConnect an optical test set to the port you are testing Procedure Test the Terminal Loopback Circuit Restore the Node Database Restoring the Database and Default SettingsProcedure Restore the Database Click Restore Upload Software Unix procedure on Restore the Node to Factory ConfigurationConfirmation dialog box opens -20. Click Yes 20 Confirm NE Restoration 21 Reinitialization Tool in Unix Unable to Verify the IP Configuration of Your PC PC Connectivity TroubleshootingProcedure Verify the IP Configuration of Your PC Procedure Reconfigure the Browser Browser Login Does Not Launch JavaJRE 1.3 in C\ProgramFiles\JavaSoft\JRE\1.3.102 Unable to Verify the NIC Connection on Your PC Verify PC Connection to the ONS 15327 Ping Procedure Ping the ONSIP Address of the Node is Unknown Procedure Retrieve Unknown Node IP AddressUnable to Launch CTC Help After Removing Netscape CTC Operation TroubleshootingUnable to Change Node View to Network View Procedure Reset the Ctcheap Environment Variable for Windows Procedure Disable the VirusScan Download Scan Browser Stalls When Downloading CTC JAR Files from XTCUncheck the Enable Internet download scanning check box CTC Does Not LaunchProcedure Redirect the Netscape Cache to a Valid Directory Sluggish CTC Operation or Login ProblemsProcedure Delete the CTC Cache File Automatically Choose Preferences22 Deleting the CTC Cache Procedure Delete the CTC Cache File ManuallyCTC Cannot Launch Due to Applet Security Restrictions Node Icon is Gray on CTC Network ViewJava Runtime Environment Incompatible Procedure Manually Edit the java.policy FileDifferent CTC Releases Do Not Recognize Each Other Procedure Launch CTC to Correct the Core Version BuildSee the Verify Correct Username and Password procedure on Username or Password Does Not Match the XTC InformationProcedure Verify Correct Username and Password Path in Use Error When Creating a CircuitNo IP Connectivity Exists Between Nodes DCC Connection LostCalculate and Design IP Subnets Procedure Cancel the Circuit Creation and Start OverEthernet Connections Possible Problem Solution Procedure Verify Ethernet Connections24 Vlan with Ethernet Ports at Tagged and Untag Vlan Cannot Connect to Network Device from Untag PortClick the Provisioning Vlan tabs Figure Procedure Change Vlan Port Tag and Untagged SettingsCircuit Transitions to Partial State Circuits and TimingProcedure Clear AIS-V on XTC-28-3 Unused VT Circuits Procedure View the State of Circuit NodesAIS-V on XTC-28-3 Unused VT Circuits 4 DS3 Card Does Not Report AIS-P From External Equipment Circuit Creation Error with VT1.5 CircuitClick Circuits 5 OC-3 and DCC Limitations ONS 15327 Switches Timing ReferenceFree-Running Synchronization Mode Holdover Synchronization AlarmDaisy-Chained Bits Not Functioning Bit Errors Appear for a Traffic Card Blinking Stat LED after Installing a CardFiber and Cabling Procedure Verify Fiber-Optic Connections Faulty Fiber-Optic ConnectionsGeneral Troubleshooting Fiber and Cabling 26 RJ-45 Pin Numbers Crimp Replacement LAN CablesPin Color Pair Name Procedure Remove SFP Connectors Replace Faulty SFP ConnectorsProcedure Install SFP Connectors Optical Card Receive Transmit Optical Card Transmit and Receive LevelsPower Supply Problems Power and LED TestsProcedure Isolate the Cause of Power Supply Problems Power Consumption for Node and CardsClick the Maintenance Diagnostic tabs Click Lamp Test Procedure Verify Card LED OperationLamp Test for Card LEDs Critical Alarms CR Alarm Index by Default SeverityMinor Alarms MN Major Alarms MJConditions NA or NR Alarms and Conditions Indexed By Alphabetical Entry Lpbkterminal DS-N,OC-N Alarm Index by Alarm Type Cisco ONS 15327 Troubleshooting Guide, R3.4 March Alarm Index by Alarm Type Alarm Index by Alarm Type Alarm Index by Alarm Type Alarm Index by Alarm Type Alarm Index by Alarm Type Eqpt Alarm Type/Object DefinitionConditions Trouble NotificationsSeverities Alarm Procedures Safety SummaryProcedure Clear the AIS-L Condition Procedure Clear the AIS Condition1 AIS AIS-LProcedure Clear the AIS-V Condition Procedure Clear the AIS-P ConditionAIS-P AIS-VApsb Procedure Clear the Apsb AlarmApscdfltk APSC-IMP Procedure Clear the Apscdfltk AlarmProcedure Clear the Apscincon Alarm Procedure Clear the APSC-IMP AlarmApscincon Procedure Clear the Apscnmis Alarm Procedure Clear the Apscm AlarmApscm ApscnmisApsmm Procedure Clear the Apsmm AlarmClick the Provisioning Protection tabs Click the Provisioning Alarm Behavior tabs Procedure Clear the AS-CMD ConditionNode view, click the Provisioning Alarm Behavior tabs AS-CMDProcedure Clear the AUD-LOG-LOSS Condition Procedure Clear the AS-MT ConditionAUD-LOG-LOSS AUD-LOG-LOWProcedure Clear the Autoreset Alarm AutoresetProcedure Clear the AUTOSW-AIS Condition AUTOSW-AISAUTOSW-LOP Vtmon AUTOSW-LOP StsmonAUTOSW-PDI AUTOSW-SFBER AUTOSW-SDBERAUTOSW-UNEQ Stsmon BAT-A-HGH-VLT AUTOSW-UNEQ VtmonBAT-A-LOW-VLT Procedure Clear the BAT-B-LOW-VLT Condition Procedure Clear the BAT-B-HGH-VLT ConditionBAT-B-HGH-VLT BAT-B-LOW-VLTProcedure Clear the Blsrosync Alarm Procedure Clear the Bkupmemp AlarmBlsrosync Carloss Eqpt Procedure Clear the Carloss Eqpt AlarmCarloss E Series Procedure Clear the Carloss E-Series AlarmCarloss G Series Procedure Clear the Carloss G Series Alarm Click the Conditions tab and the Retrieve Conditions button Cldrestart Procedure Clear the Cldrestart ConditionProcedure Clear the CONTBUS-A-18 Alarm Procedure Clear the Comioxc AlarmComioxc CONTBUS-A-18CONTBUS-B-18 Procedure Clear the CONTBUS-B-18 AlarmCONTBUS-IO-A Procedure Clear the CONTBUS-IO-A Alarm CONTBUS-IO-B Procedure Clear the CONTBUS-IO-B AlarmCTNEQPT-PBPROT Procedure Clear the CTNEQPT-PBPROT Alarm CTNEQPT-PBWORK Procedure Clear the CTNEQPT-PBWORK AlarmDataflt Procedure Clear the Dataflt AlarmDbosync Procedure Clear the Dbosync Alarm44 DS3-MISM Procedure Clear the EHIBATVG-A Alarm Procedure Clear the DS3-MISM ConditionEHIBATVG-A EHIBATVG-BProcedure Clear the ELWBATVG-A Alarm Procedure Clear the EHIBATVG-B AlarmProcedure Clear the ELWBATVG-B Alarm ELWBATVG-A49 EOC Procedure Clear the EOC AlarmClick the Provisioning Line tabs Click the Provisioning Sonet DCC tabs Eqpt Procedure Clear the Eqpt AlarmEQPT-MISS Procedure Clear the EQPT-MISS AlarmW-MISMATCH Click the Maintenance Blsr tabs Procedure Clear the E-W-MISMATCH Alarm in CTCNode view, click View Go to Network View Click View Go to Network ViewExccol Procedure Clear the Exccol AlarmEXERCISE-RING-REQ EXERCISE-SPAN-REQProcedure Clear the EXTRA-TRAF-PREEMPT Alarm Procedure Clear the EXT Alarm56 EXT EXTRA-TRAF-PREEMPTFAILTOSW-PATH Procedure Clear the Failtosw ConditionFailtoswr Click the Provisioning Line tabs Failtosws Procedure Clear the Failtosws Condition62 FAN Procedure Clear the Fandegrade Alarm Procedure Clear the FAN AlarmProcedure Clear the FE-AIS Condition FandegradeProcedure Clear the FE-DS1-NSA Condition Procedure Clear the FE-DS1-MULTLOS ConditionFE-DS1-MULTLOS FE-DS1-NSAProcedure Clear the FE-DS1-SNGLLOS Condition Procedure Clear the FE-DS1-SA ConditionFE-DS1-SA FE-DS1-SNGLLOSProcedure Clear the FE-DS3-SA Condition Procedure Clear the FE-DS3-NSA ConditionFE-DS3-NSA FE-DS3-SAFE-EQPT-NSA Procedure Clear the FE-EQPT-NSA ConditionFE-EXERCISING-RING FE-EXERCISING-SPANProcedure Clear the FE-FRCDWKSWPR-SPAN Condition Procedure Clear the FE-FRCDWKSWPR-RING ConditionFE-FRCDWKSWPR-RING FE-FRCDWKSWPR-SPANProcedure Clear the FE-LOCKOUTOFPR-SPAN Condition Procedure Clear the FE-IDLE ConditionFE-IDLE FE-LOCKOUTOFPR-SPANProcedure Clear the FE-LOS Condition Procedure Clear the FE-LOF ConditionFE-LOF FE-LOSProcedure Clear the FE-MANWKSWPR-SPAN Condition Procedure Clear the FE-MANWKSWPR-RING ConditionFE-MANWKSWPR-RING FE-MANWKSWPR-SPANProcedure Clear the FORCED-REQ Condition Procedure Clear the Feprlf Alarm on a BlsrFeprlf FORCED-REQProcedure Clear the FORCED-REQ-SPAN Condition Procedure Clear the FORCED-REQ-RING ConditionFORCED-REQ-SPAN FrcdswtointFrcdswtosec Procedure Clear the Frngsync AlarmFrcdswtothird FrngsyncProcedure Clear the Hitemp Alarm Procedure Clear the FULLPASSTHR-BI ConditionFULLPASSTHR-BI HitempHldovrsync Procedure Clear the Hldovrsync AlarmImproprmvl Procedure Clear the Improprmvl Alarm INC-ISD Procedure Clear the Inhswpr ConditionInhswpr InhswwkgKB-PASSTHR InvmacadrLKOUTPR-S Procedure Clear the LOCKOUT-REQ-RING Condition Procedure Clear the LOCKOUT-REQ ConditionLOCKOUT-REQ LOCKOUT-REQ-RINGProcedure Clear the LOF DS-1 Alarm Procedure Clear the LOF Bits AlarmLOF DS-1 LOF DS-3 Procedure Clear the LOF DS-3 AlarmLOF OC-N Procedure Clear the LOF OC-N AlarmLOP-P Procedure Clear the LOP-V Alarm Procedure Clear the LOP-P AlarmLOP-V LOS BitsProcedure Clear the LOS DS-1 Alarm Procedure Clear the LOS Bits AlarmLOS DS-1 LOS DS-3 Procedure Clear the LOS DS-3 AlarmLOS OC-N Procedure Clear the LOS OC-N Alarm Lpbkcrs Procedure Clear the Lpbkfacility DS-N ConditionLpbkfacility DS-N Clear the Lbkcrs ConditionProcedure Clear the Lpbkterminal DS-N, OC-N Condition Procedure Clear the Lpbkfacility OC-N ConditionLpbkfacility OC-N Lpbkterminal DS-N, OC-NProcedure Clear the Lpbkterminal G-Series Condition ManresetProcedure Clear the MAN-REQ Condition Lpbkterminal G-SeriesManswtopri ManswtointManswtosec ManswtothirdProcedure Clear the MANUAL-REQ-SPAN Condition Procedure Clear the MANUAL-REQ-RING ConditionProcedure Clear the MEA Eqpt Alarm MANUAL-REQ-SPANMEM-GONE MEM-LOW Procedure Clear the Mfgmem BP, Fan-Tray Assembly AlarmMfgmem PDI-P Procedure Clear the PDI-P ConditionPEER-NORESPONSE Procedure Clear the PEER-NORESPONSE AlarmPLM-P Procedure Clear the PLM-P AlarmProcedure Clear the PRC-DUPID Alarm Procedure Clear the PLM-V AlarmPLM-V PRC-DUPIDProtna Procedure Clear the Protna AlarmPWR-A Procedure Clear the PWR-A AlarmPWR-B Procedure Clear the PWR-B AlarmProcedure Clear the RAI Condition Procedure Clear the PWR-REDUN AlarmPWR-REDUN 140 RAIProcedure Clear the RFI-L Condition Procedure Clear the RCVR-MISS AlarmRFI-L 101RFI-P Procedure Clear the RFI-P ConditionRFI-V 102Procedure Clear the RING-MISMATCH Alarm Procedure Clear the RFI-V ConditionRING-MISMATCH 103RING-SW-WEST RING-SW-EAST148 SD 104Procedure Clear the SD-L Condition Procedure Clear the SD ConditionSD-L SD-PProcedure Clear the SF Condition Procedure Clear the SD-P Condition151 SF SF-LProcedure Clear the SF-P Condition Procedure Clear the SF-L ConditionSF-P SftwdownSNTP-HOST Procedure Clear the SNTP-HOST AlarmSPAN-SW-EAST SPAN-SW-WESTSquelch Procedure Clear the Squelch Condition109 SSM-DUS Procedure Clear the SSM-FAIL AlarmSSM-FAIL 110SSM-LNC Procedure Clear the SSM-OFF ConditionSSM-OFF SSM-PRCSSM-SMC SSM-RESSSM-ST2 SSM-ST3SSM-ST4 Procedure Clear the STU ConditionSSM-STU SSM-TNC114 Procedure Clear the Swmtxmod AlarmSwtopri Procedure Clear the Swtosec ConditionSwtosec SwtothirdProcedure Clear the SYNC-FREQ Condition Procedure Procedure Clear the Swtothird ConditionSYNC-FREQ 116Procedure Clear the Syncsec Alarm Procedure Clear the Syncpri AlarmSyncpri SyncsecSyncthird Procedure Clear the Syncthird Alarm118 Procedure Clear the TIM-P Alarm SysbootTIM-P 119Tptfail G-Series Procedure Clear the Tptfail G-Series AlarmTrmt 120Procedure Clear the TRMT-MISS Alarm Procedure Clear the Trmt AlarmTRMT-MISS 121UNEQ-P Procedure Clear the UNEQ-P AlarmClick the Select Affected Circuits dialog box 122123 UNEQ-VProcedure Clear the UNEQ-V Alarm XTC Line AlarmsProcedure Clear the Wkswpr Condition WkswprProcedure Identify a Ring ID or Node ID Number Common Procedures in Alarm TroubleshootingProcedure Change a Ring ID Number 125Procedure Verify Node Visibility for Other Nodes Procedure Change a Node ID NumberProcedure Verify or Create Node DCC Terminations Click Ring MapProcedure Clear a Blsr Span Lock Out Procedure Lock Out a Blsr SpanProcedure Clear a Upsr Lock Out 127Procedure Delete a Circuit Procedure Clear an External Switching CommandProcedure Clear a Loopback 128Procedure Reset a Traffic Card in CTC Procedure Reset the Active XTC Card in CTCProcedure Verify BER Threshold Level 129Procedure Remove and Reinsert Reseat a Card Procedure Physically Replace a CardProcedure Remove and Reinsert Fan-Tray Assembly 130Replace Hardware Replace the Fan-Tray AssemblyRemoving the Fan-Tray Assembly Remove and Reinsert Reseat the Standby XTC Inspect, Clean, and Replace the Reusable Air FilterRemoving the Reusable Fan-Tray Air Filter Replacing the Reusable Fan-Tray Air Filter Page IN-1 D EIN-2 AUD-LOG-LOWIN-3 BERIN-4 CTCIN-5 MismatchIN-6 IN-7 FrcdswtointIN-8 IN-9 LEDIN-10 IN-11 ProtnaIN-12 IN-13 SquelchIN-14 IN-15 SlmfIN-16 TCP/IPIN-17 See also loopbackIN-18
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ONS 15327 specifications

Cisco Systems ONS 15327 is a high-performance optical networking solution tailored for service providers and enterprises looking to enhance their optical communication infrastructure. This versatile platform is recognized for its robust performance, scalability, and flexibility, making it suitable for a wide array of applications ranging from broadband access to metropolitan area networking.

One of the standout features of the ONS 15327 is its ability to handle multiple data types over a single platform. It supports a rich array of protocols, including Ethernet and SONET/SDH, allowing service providers to deliver a diverse portfolio of services to their customers. This multiservice capability simplifies the network architecture, reducing operational complexity and costs.

The ONS 15327 is designed with a modular architecture, which enables operators to customize and scale their network as demand grows. It supports a variety of card options for different media types, wavelengths, and capacity requirements. This modularity not only facilitates straightforward upgrades but also allows for efficient network management.

In terms of technology, the ONS 15327 leverages dense wavelength division multiplexing (DWDM) capabilities to maximize the utilization of available fiber bandwidth. This allows for an impressive increase in transmission capacity without the need for additional fiber installations, making it a cost-effective solution for expanding networks.

Another significant characteristic of the Cisco ONS 15327 is its advanced performance monitoring and management features. Built-in diagnostic tools provide real-time visibility into network performance, enabling prompt identification and troubleshooting of potential issues. This proactive approach to network management enhances service reliability and customer satisfaction.

Security is also paramount in the ONS 15327. The platform integrates various security features and protocols to protect the data traversing the network, ensuring compliance with industry standards and safeguarding sensitive information.

Furthermore, the equipment is designed for easy integration into existing infrastructures. Its compatibility with Cisco’s broader networking solutions allows for seamless interconnection with routers, switches, and other devices, facilitating comprehensive network solutions.

In conclusion, Cisco Systems ONS 15327 stands out as a powerful optical networking platform that combines versatility, scalability, and advanced management features. Its ability to support various protocols and harness optical technologies makes it an essential tool for organizations aiming to optimize their telecommunications infrastructure while minimizing costs and complexity.