8Frequently asked questions
My Bluetooth headset does not switch on. The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with a mobile phone.
The Bluetooth is disabled. Enable the Bluetooth feature on your mobile phone and turn on the mobile phone before you turn on the headset.
Pairing does not work.
Make sure the headset is in pairing mode.
•Follow the steps described in this user manual (see 'Pair the headset with your mobile phone' on page 6).
•Make sure that the LED light flashes blue and white alternately before you release the on/off button. Do not stop holding the button if you see the blue LED only.
The mobile phone cannot find the headset.
•• The headset may be connected to a previously paired device.Turn off the connected device or move it out of range.
•• Pairing may have been reset or the headset has been previously paired with another device. Pair the headset with the mobile phone again as described in the user manual (see 'Pair the headset with your mobile phone' on page 6).
My Bluetooth headset is connected to a Bluetooth stereo enabled mobile phone, but music only plays on the mobile phone speaker. Refer to the user manual of your mobile phone. Select to listen to music through the headset.
The audio quality is poor and crackling noise can be heard.
The Bluetooth device is out of range. Reduce the distance between your headset and
Bluetooth device, or remove obstacles between them.
The audio quality is poor when streaming from the mobile phone is very slow, or audio streaming does not work at all.
Make sure your mobile phone not only supports (mono) HSP/HFP but also supports A2DP (see 'Technical data' on page 8).
I hear but cannot control music on my Bluetooth device (e.g. play/pause/skip forward/ backward).
Make sure the Bluetooth audio source supports AVRCP (see 'Technical data' on page 8).
Are the Bluetooth headsets sweat/water proof?
The Bluetooth headsets are sweat proof to a degree of IPX2, and are not designed as water- proof at audio output areas. Do not wash the headsets by running water, immerse in water or use them under water.
For further support, visit www.philips.com/ support.
10EN