Cisco Systems AS5200 Technical Assistance Center, Contacting TAC by Using the Cisco TAC Website

Page 20

Obtaining Technical Assistance

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

 

Release Notes for Cisco AS5200 Universal Access Servers for Cisco IOS Release 11.2 P

20

78-5214-15 Rev. A0

Page 19 Page 21
Image 20
Page 19 Page 21
Contents Contents Introduction System RequirementsMemory Recommendations Lists the memory recommendations for the Cisco AS5200Supported Hardware Determining the Software VersionUpgrading to a New Software Release Isdn PRIFeature Set Tables GREOSI XNSHdlc IpxwanIgrp IS-ISNhrp OspfRadius TACACS+Qllc SRB/RSRBLAT AtcpCppp CslipNew Software Features in Cisco IOS Release 11.210 P New and Changed InformationBundled Modem Code for the Cisco AS5200 Modem Pooling for the Cisco AS5200Flash Load Helper for the Cisco AS5200 Fastboot for the Cisco AS5200Web Cache Control Protocol for the Cisco AS5200 New Software Features in Cisco IOS Release 11.25 P New Features in Cisco IOS Release 11.21 P through 11.22 PChannelized E1 Signaling for the Cisco AS5200 Robbed-Bit Signaling for the Cisco AS5200Important Notes Dual E1 PRI for the Cisco AS5200Caveats Caveat CSCdr91706 and IOS Http VulnerabilitySome 40-bit Encryption Images Are Unavailable Some V.110 Terminal Adapters are UnavailableRelated Documentation Release-Specific DocumentsOn the Documentation CD-ROM, click on this path Caveats for Cisco IOS Release 11.2 P On Cisco.comFeature Modules Platform-Specific DocumentsFeature Navigator Cisco IOS Release 11.2 Documentation Set ContentsCisco IOS Software Documentation Set Documentation ModulesISO Clns Obtaining Documentation World Wide Web Documentation CD-ROMObtaining Technical Assistance Ordering DocumentationDocumentation Feedback Cisco.comContacting TAC by Using the Cisco TAC Website To access Cisco.com, go to the following websiteTechnical Assistance Center Contacting TAC by TelephoneObtaining Technical Assistance Obtaining Technical Assistance
Top Page Image Contents