6Frequently asked questions
Bluetooth headset does not switch on.
Battery is low.
•Charge the headset.
The audio cable is connected to the headset.
•Disconnect the audio cable.
Fail to pair with a mobile phone.
Bluetooth disabled.
•Enable the Bluetooth feature on your mobile phone and turn on the mobile phone before you turn on the headset.
Pairing does not work.
The headset is not in pairing mode.
•Follow the steps described in this user manual.
•Make sure that the LED light flashes whiteand blue alternately before you release
. Do not stop holding the button after seeing the blue LED only.
The mobile phone cannot find the headset.
The headset may be connected to another previously paired device.
•Turn the connected device off or move it out of range.
Pairings may have been reset or headset has been previously paired with other device.
•Pair the headset with the mobile phone again as described in the user manual.
Voice dialing or redialing does not work.
Your mobile phone may not support this feature.
The other side cannot hear me.
The microphone is muted.
•Press
to enable the microphone.
The headset is connected to a Bluetooth stereo enabled mobile phone, but music will play on the mobile phone's speaker only.
The mobile phone may have the option to listen to music via speaker or headset.
•Refer to the user manual of your mobile phone on how to transfer the music to the headset.
Audio quality is poor and crackling noises can be heard.
The Bluetooth audio source is out of range.
•Reduce the distance between the headset and the Bluetooth audio source, or remove obstacles between them.
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