Cisco Systems CRS-1 manual Obtaining Technical Assistance, Submitting a Service Request

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

Cisco CRS-1 Carrier Routing System Fiber-Optic Cleaning Guide

 

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Contents Corporate Headquarters Cisco Systems, Inc. All rights reserved N T E N T S Information About Cleaning the Bulkead Array Connectors Objective AudienceDocument Organization Document ConventionsObtaining Documentation Related Cisco CRS-1 DocumentationChanges to This Document Hardware DocumentsProduct Documentation DVD Documentation FeedbackCisco.com Ordering DocumentationReporting Security Problems in Cisco Products Cisco Product Security OverviewObtaining Technical Assistance Submitting a Service RequestCisco Technical Support & Documentation Website Definitions of Service Request Severity Obtaining Additional Publications and InformationXii Inspection and Cleaning OverviewFiber-Optic Connectors in a Multishelf System General Reminders and WarningsOIM Fiber-Optic Connections in an LCC Rear View of Chassis About the Cisco CRS-1 Fiber-Optic Cleaning Kit Contents of the Cleaning KitOIM/S13 Array Adapter Description of the Fujikura IBC Cleaning Tool OIM Hbmt AdapterFujikura IBC Cleaning Tool and Clear Protective Cap Using the Fujikura IBC Cleaning Tool Fujikura IBC Cleaning Tool Head and Alignment EdgeRotating the Adapter 180 Degrees to Clean All Ferrules Cleaning the Optical Array Cable Connectors How to Clean the Optical Array Cable Connectors Example of Adapter Placement on Array CableCleaning an Optical Array Cable Connector OL-8179-02 Cleaning the Bulkhead Array Connectors How to Clean the Bulkhead Array Connectors Cleaning the Bulkhead Array Connectors Cleaning tool Bulkhead array connector OIM/S13 array adapter Page OL-8179-02 Cleaning the S2 Hbmt Connectors Information About Cleaning the S2 Hbmt ConnectorsCleaning the S2 Hbmt Connectors Cleaning the S2 Hbmt Connectors138665 OL-8179-02 Cleaning the OIM Hbmt Connectors Information About Cleaning the OIM Hbmt ConnectorsHow to Clean the OIM Hbmt Connectors Cleaning tool OIM Hbmt connector OIM Hbmt adapter Shutters closed Shutters fully open Page OL-8179-02 D E IN-2 IN-3 IN-4
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CRS-1 specifications

Cisco Systems' Carrier Routing System (CRS-1) is a cutting-edge, high-capacity router designed to meet the demands of service providers and large enterprises. Introduced in the early 2000s, the CRS-1 represents a significant leap forward in routing technology, offering unparalleled performance, scalability, and reliability.

One of the primary features of the CRS-1 is its exceptional scalability. The system is built on a modular architecture that allows for easy upgrades and expansions. This enables service providers to start with a configuration that suits their immediate needs while having the flexibility to expand as traffic demands grow. The CRS-1 supports a wide range of line cards, enabling data, voice, and video to be managed on a single platform, which simplifies network management and reduces operating costs.

The CRS-1 leverages advanced technologies that enable it to deliver impressive performance. With the ability to handle up to 92 terabits per second of throughput, the router is capable of supporting a vast number of connections, making it well-suited for large-scale service providers and data centers. This level of performance is powered by Cisco’s proprietary silicon technology, which optimizes the packet forwarding process and enhances overall efficiency.

Another key characteristic of the CRS-1 is its strong focus on reliability and redundancy. The system is designed with high availability in mind, ensuring that it can continue to operate seamlessly even in the event of hardware failures. Redundant components, such as power supplies and route processors, allow the CRS-1 to maintain its performance and uptime, a critical requirement for mission-critical network operations.

Additionally, the CRS-1 supports a wide variety of protocols and technologies, including Internet Protocol (IP), Multiprotocol Label Switching (MPLS), and various service provider features. This versatility makes it a compelling choice for organizations looking to implement advanced networking capabilities, such as Quality of Service (QoS) and traffic engineering.

In summary, the Cisco Systems CRS-1 stands out as a formidable solution for modern routing needs. Its modular design, exceptional scalability, robust performance, reliability, and support for multiple protocols and services make it an ideal choice for service providers and enterprises seeking to future-proof their networks. As the demand for bandwidth continues to surge, the CRS-1 remains a pivotal component in the evolution of networking infrastructure.