Cisco Systems 837, SOHO 97 manual Submitting a Service Request, Xvi

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Preface

Obtaining Technical Assistance

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

 

Cisco 837 Router and SOHO 97 Router Hardware Installation Guide

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Contents Corporate Headquarters Page Copyright 2005 Cisco Systems, Inc. All rights reserved Page N T E N T S Connecting a Server, PC, or Workstation Vii Viii Audience OrganizationConventions Preface Obtaining Documentation Related DocumentationCisco.com Documentation DVD Documentation FeedbackOrdering Documentation Reporting Security Problems in Cisco Products Cisco Product Security OverviewObtaining Technical Assistance Cisco Technical Support WebsiteSubmitting a Service Request XviDefinitions of Service Request Severity Obtaining Additional Publications and InformationXviii Product Overview Features Feature DescriptionRouter Overview Front Panels Cisco 837 Front PanelBack Panel Cisco 837 Back PanelLED Functions LEDInstallation Preparing for Installation SafetyInstallation Preparing for Installation Preventing Electrostatic Discharge Damage Unpacking the Box Ordered SeparatelyPreventing Damage to the Router Mounting on a Table Mounting the RouterMounting on a Wall Wall-Mounting Brackets Bottom of Router To mount the router, follow the steps given after Figure Installing the Router Connecting Ethernet Devices Connecting a Server, PC, or WorkstationConnecting a Server, PC, or Workstation to the Router Connecting an Adsl Line Connecting an Adsl Line to a Wall Jack Console port on the router DB-9 connector Connecting the AC Adapter Connecting the AC Adapter Connecting the Console Port to an Async Modem Connecting the Console Port to an Async Modem Configuring the Router Using the Router LEDs to Check LinksChecking the PC Configuration Using Cisco Router Web Setup to Configure the Router Installation Using the Router LEDs to Check Links Installation Using the Router LEDs to Check Links Installation Using the Router LEDs to Check Links Troubleshooting Before You Call Your Cisco ResellerProblems During First Startup Symptom Problem SolutionsProblems After Router Is Running Troubleshooting Problems After Router Is Running Specifications and Cables System SpecificationsPort Connector Pinouts Description Design Specification Router PowerDSR CTS Ethernet Cable Specifications Cabling SpecificationsMaximum Cable Distances Numerics IN-6 IN-7 IN-8
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837, SOHO 97 specifications

Cisco Systems SOHO 97 is a noteworthy offering in the realm of networking hardware, designed to cater specifically to small office and home office (SOHO) environments. Launched in the late 1990s, the SOHO 97 router marked a significant advancement in networking solutions for small businesses, enabling cost-effective connectivity and reliable communication.

One of the primary features of the Cisco SOHO 97 is its ability to support both wired and wireless connectivity, making it versatile for varying user needs. The device supports a standard RJ-45 Ethernet interface, allowing users to connect multiple devices through LAN ports. Furthermore, its built-in support for PPPoE (Point-to-Point Protocol over Ethernet) enables broadband connectivity, which is crucial for internet access in modern setups.

In terms of technology, the Cisco SOHO 97 incorporates NAT (Network Address Translation) capabilities, enabling multiple devices to share a single public IP address. This feature is particularly advantageous in SOHO environments where budget constraints often limit the number of public IP addresses that can be obtained. Security is also a critical concern, and the SOHO 97 addresses this with integrated firewall capabilities to protect the internal network from outside threats.

The device is equipped with a user-friendly web-based management interface, allowing even non-technical users to configure and manage their network settings with ease. This intuitive interface provides easy access to settings such as DHCP (Dynamic Host Configuration Protocol), DMZ (Demilitarized Zone) configurations, and port forwarding options.

Additionally, the device supports various routing protocols, including RIP and Static Routing, providing flexibility in network design and implementation. It is built to handle a wide range of network tasks, from basic internet browsing to more complex operations like VPN (Virtual Private Network) support, which enhances security for remote users accessing the network.

The compact design of the Cisco SOHO 97 allows it to fit discreetly into any office environment, while its reliability makes it a trusted choice for small businesses. Overall, the Cisco SOHO 97 exemplifies the balance of performance, security, and ease of use that is essential for small office and home office networking today.
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