Cisco Systems WRTP54G manual Appendix a Troubleshooting, Common Problems and Solutions

Page 63

Wireless-G Broadband Router with 2 Phone Ports

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Router. Read the description below to solve your problems. If you can't find an answer here, check the Vonage website at www.vonage.com or the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit. Go through this checklist until your problem is solved:

•Make sure the telephone is plugged into the appropriate port, Phone 1 or Phone 2.

•Disconnect and re-connect the RJ-11 telephone cable between the Router and telephone.

•Make sure your telephone is set to its tone setting (not pulse).

•Make sure your network has an active Internet connection. Try to access the Internet, and check to see if the Router’s Internet LED is lit. If you do not have a connection, power off your network devices, including the Router and cable/DSL modem. Wait 30 seconds, and power on the cable/DSL modem first. Then power on the Router and other network devices.

•Verify your account information and confirm that the phone line is registered with Vonage.

2.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a

screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

A.Click File. Make sure Work Offline is NOT checked.

B.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

Appendix A: Troubleshooting

55

Common Problems and Solutions

Page 62 Page 64
Image 63
Page 62 Page 64
Contents Division of Cisco Systems, Inc Wireless- GPage How to Use this Guide Copyright and TrademarksWord definition Wireless-G Broadband Router with 2 Phone Ports Table of Contents Vonage 103 Linksys Appendix C Finding the MAC Address and IPWireless Security Wireless Security RadiusWireless Security WEP Wireless MAC Filter37 Dhcp Active IP Table Welcome IntroductionWhat’s in this Guide? Introduction What’s in this Guide? Wireless-G Broadband Router with 2 Phone Ports Network Topology Planning Your Wireless NetworkAd-Hoc versus Infrastructure Mode Ssid your wireless network’s nameNetwork Layout Back Panel Getting to Know the RouterFront Panel PowerOverview Connecting the RouterConnect the Modem Connection InstructionsStand Option Placement OptionsMeasurement between Wall-Mount Slots Wall-Mount OptionConfiguring the Router Setup WirelessSecurity Status Access RestrictionsAdministration Applications & GamingVoice How to Access the Web-based UtilityObtain an IP automatically Setup Tab Basic SetupInternet Setup Internet Connection TypeStatic IP Network Setup Optional SettingsPacket a unit of data sent over a network Router IP Network Address Server Settings DhcpTime Setting Setup Tab DdnsTZO.com DynDNS.orgMAC Clone Setup Tab MAC Address CloneAdvanced Routing Setup Tab Advanced Routing10 Routing Table Entry List Wireless Settings Wireless Tab Basic Wireless SettingsWireless Security Wireless Tab Wireless Security13 Wireless Tab Wireless Security WPA-RADIUS 15 Wireless Tab Wireless Security WEP Wireless MAC Filter Wireless Tab Wireless MAC FilterAdvanced Wireless Settings Wireless Tab Advanced Wireless SettingsWireless-G Broadband Router with 2 Phone Ports Web Filters Security Tab FirewallFilter MAC Address Access Restrictions Tab FilterFilter IP Address Range Filter Port RangeBlock WAN Requests Access Control Access Restrictions Tab Device Access ControlApplications & Gaming Tab Port Range Forwarding Port Range ForwardingPort Range Applications & Gaming Tab Port Triggering Port TriggeringTriggered Range Applications & Gaming Tab UPnP Forwarding UPnP ForwardingForwarded Range Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports DMZ Applications & Gaming Tab DMZIP QoS Applications & Gaming Tab QoS29 QoS Create Rule UPnP Administration Tab ManagementRouter Password Local Router AccessLog Administration Tab Log32 Administration Tab Factory Defaults Administration Tab Factory DefaultsAdministration Tab Diagnostics Ping TestTraceroute Test Local Network Status Tab Local NetworkInformation Status Tab RouterStatus Tab Router 39 Status Tab Wireless Status Tab WirelessStatus Tab Voice Line1 StatusLine2 Status 42 Voice Tab Voice TabCommon Problems and Solutions Appendix a TroubleshootingNeed to set a static IP address on a PC For Windows 98 and MillenniumFor Windows XP For WindowsWant to test my Internet connection For Windows XP Wireless-G Broadband Router with 2 Phone Ports Am not able to access the Router’s Web-based Utility Setup Need to set up a server behind my Router TCP Application Start and End Protocol IP Address EnabledCan’t get the Internet game, server, or application to work Appendix a Troubleshooting Common Problems and Solutions For Netscape 4.7 or higher To start over, I need to set the Router to factory defaultMy DSL service’s PPPoE is always disconnecting For Microsoft Internet Explorer 5.0 or higherWireless-G Broadband Router with 2 Phone Ports Go through this checklist until your problem is solved Can I make calls if my Internet connection is down? Frequently Asked QuestionsWhere is the Router installed on the network? How do I make a phone call?What is Network Address Translation and what is it used for? How can I block corrupted FTP downloads? If all else fails in the installation, what can I do? What is DMZ Hosting?Will the Router function in a Macintosh environment? Which modems are compatible with the Router? What is the Ieee 802.11b standard?Is the Router cross-platform compatible? How many ports can be simultaneously forwarded?What is the Ieee 802.11g standard? What Ieee 802.11b features are supported?What Ieee 802.11g features are supported? What is ad-hoc mode? What is infrastructure mode?What is roaming? What is ISM band? What is Spread Spectrum?What is DSSS? What is FHSS? And what are their differences? How do I reset the Router? What is WEP?What is WPA? What is a MAC Address?How many channels/frequencies are available with the Router? Have excellent signal strength, but I cannot see my networkSecurity Precautions Appendix B Wireless SecuritySecurity Threats Facing Wireless Networks Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Windows 98 or Me Instructions Figure C-1 IP Configuration ScreenFor the Router’s Web-based Utility Windows 2000 or XP InstructionsAppendix D Windows Help Shared ResourcesNetwork Neighborhood/My Network Places Appendix D Windows Help Appendix E Glossary Appendix E Glossary Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Appendix F Specifications Warranty Year Limited Operating HumidityStorage Humidity Limited Warranty Appendix G Warranty InformationAppendix G Warranty Information Federal Communication Commission Interference Statement Appendix H Regulatory InformationImportant Note 101 Safety Notices Need to contact Vonage? Appendix I Contact InformationVonage LinksysLinksys

WRTP54G specifications

Cisco Systems is a prominent name in the realm of networking and communication technology, and one of its notable offerings is the WRTP54G, a versatile wireless router designed to enhance home and small office networks. With its dual functionality as both a router and a VoIP (Voice over Internet Protocol) gateway, the WRTP54G stands out by combining traditional internet access with advanced voice communication capabilities.

One of the main features of the WRTP54G is its robust wireless connectivity. It complies with the IEEE 802.11g standard, providing high-speed wireless connections of up to 54 Mbps, which is ideal for streaming media, online gaming, and fast data transfers. The router's built-in antenna ensures a wide coverage area, enabling users to enjoy seamless internet access throughout their homes or small offices.

The WRTP54G also integrates a four-port Ethernet switch, allowing users to connect multiple wired devices directly. This feature is particularly useful for setups that require stable connections, such as desktop computers, printers, and game consoles. Each port supports auto-sensing, which optimizes the performance of connected devices.

A standout characteristic of the WRTP54G is its VoIP functionality, enabling users to make phone calls over the internet. With two telephone ports, users can connect regular telephones to the router, facilitating VoIP calls without requiring additional equipment. This feature is complemented by comprehensive call management features, including call waiting, caller ID, and three-way calling, making it a great choice for users looking to reduce traditional phone bills.

Security is a top priority for the WRTP54G, which includes essential security protocols such as WEP, WPA, and WPA2 encryption. These measures help protect users’ data from unauthorized access and ensure a safe browsing experience. Additionally, the router supports firewall features that provide an extra layer of protection against external threats.

In terms of setup and management, Cisco has ensured that the WRTP54G is user-friendly. The web-based interface allows users to easily configure the router, manage network settings, and monitor connected devices.

Overall, the Cisco WRTP54G is a powerful networking solution that combines wireless connectivity with VoIP capabilities, making it an ideal choice for users seeking to enhance their home or small office internet experience. With its combination of flexibility, security, and ease of use, it remains a relevant option in the competitive landscape of home networking technology.
Top Page Image Contents