Cradlepoint CBA750 manual Common Problems, Your USB Modem or Phone Does Not Work With the Router

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CRADLEPOINT CBA750 USER MANUAL Firmware ver. 1.9.0

3.3 Common Problems

This section contains a list of some of the most common issues faced by users of the CBA750.

Please visit CradlePoint Knowledgebase at http://knowledgebase.cradlepoint.com/ for more help and answers to your other questions.

3.3.1Your USB Modem or Phone Does Not Work With the Router

∙If your USB data modem or phone is not working with the router, check the list of supported devices to ensure you are using a supported device and carrier. The device you‟re using must be supported on the carrier network providing your cellular service or it‟s considered an unsupported device, even if it is supported on another carrier‟s network.

CradlePoint‟s supported device list changes regularly. We update our supported device list after a device is certified and approved. If the device you have is NOT on the list, that means we do not support it at this time.

The SUPPORTED DEVICE list can be found at: cradlepoint.com/support/CBA750

∙Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a connection through the router. If your USB Modem has not been updated recently, it is recommended that you do so if it is having trouble connecting to the CBA750. Simply insert your USB data modem into your PC and using the software provided by your cellular carrier, access the Internet. Follow the directions provided to complete the update. Once you have updated your USB data modem, reconnect the cellular device to your CradlePoint router and connect to the Internet.

∙If you are using 4G modem you need to set the WiMAX Realm. This can be done at the administrative page (login to IP address http://192.168.0.1) and go to Modem → Settings. Under Modem Specific Settings use the WiMAX Realm Select to select your carrier. Make sure you Save Settings.

∙Some wireless carriers provide multiple Access Point Names that a modem can connect to. If you wish to specify an APN, this can be done at the administrative page (login to IP address http://192.168.0.1) and go to Modem →

Settings. Enter the APN and Save Settings. Some examples of APN are isp.cingular, ecp.tmobile.com and vpn.com. This APN will be set in the first profile position (see Modem Diagnostics). The modem must be

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PLEASE VISIT HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/ FOR MORE HELP AND RESOURCES

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Contents Page Preface Table of Contents System Requirements Package ContentsCBA750 Overview Connectivity Made Simple Powerful, Reliable, ConvenientHow Is It Used? CRADLEPOINT, INC CRADLEPOINT, INC CBA750LE-VZ 4G LTE/EVDO for VerizonCBA750E-VZ 3G Evdo for VerizonCBA750E-SP 3G Evdo for SprintCBA750W-SP 4G WiMAX for SprintHardware Overview Ports LEDs Setting Up Your Adapter Firmware FeaturesCommon Problems Your USB Modem or Phone Does Not Work With the RouterCRADLEPOINT, INC CRADLEPOINT, INC Administrative Tabs and SUB-MENUS Basic Tab ∙ Force Passthru Mode ∙ Force Configuration Mode IP Passthru ModeIP Pass-Thru CRADLEPOINT, INC Dhcp Dhcp Settings Dhcp Server SettingsNetBIOS information from WAN is activated Number of Dynamic Dhcp Clients Add Dhcp ReservationCRADLEPOINT, INC CRADLEPOINT, INC CRADLEPOINT, INC Dhcp Reservation List Router Settings NetworkRIP Router Information Protocol LAN Link Settings Link ModeLink Speed ∙ 10Mbps ∙ 100Mbps Link DuplexWAN Configuration Cellular Modem PPP Authentication optionalPacket Settings DNS Settings∙ Get Automatically from ISP/Cellular Provider WAN PingModem TAB Info Failover WAN Interfaces This section allows you toCRADLEPOINT, INC Settings Global Mode SettingsGlobal Reset Settings Modem Specific Settings General SettingsCdma Settings ∙ AAA SPI ∙ HA SPIGSM/LTE Settings WiMAX SettingsDual WiMAX/3G Settings ∙ Auto 3G 3G or less LTE Multi Mode Settings∙ Force 3G EVDO, Umts ∙ Force 2G 1xRTT, EDGE, Gprs Update Tools TAB Admin Password Admin Administrator SettingsSystem Name Enable Http Server. Default Selected AdministrationEnable Remote Admin Login. Default Deselected Dynamic DNS Advanced Manually Upgrade Firmware Manually Upgrade Wimax Modem Driver FileFirmware Firmware InformationFirmware Upgrade Notification Options Firmware Update NotesFirmware Update via the USB Router Firmware Update USB ProcedureModem File Update USB Procedure RequirementsCRADLEPOINT, INC Managed Services Schedules Add Schedule RuleSnmp Syslog System System Settings System SettingsPing Test System Check Ping TestPing Result CRADLEPOINT, INC Automatic Time Configuration Time ConfigurationTime Set the Date and Time Manually Add Vlan Policy VlanVlan Policy List Status TAB General Device InfoWAN Primary and Secondary Interfaces CRADLEPOINT, INC 3 LAN Current Dhcp ReservationLog Options LogsLog Details Traffic Statistics Statistics Traffic StatisticsLAN and WAN Statistics Adsl AsciiBootp CAT Dhcp DMZDNS DSLFTP GUIHttp HttpsIcmp IeeeIPX ISPL2TP LANLPR/LPD MDIMdix MIBNIC NTPOfdm OSIPPP PptpRadius RIPSIP SmtpSnmp SohoTftp UDPURL USBWAN WCNWDS WEPYagi antenna Warranty Information Regulatory InformationSpecifications Details HttpsCopyright 2012 by CradlePoint, Inc. All rights reserved
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CBA750 specifications

The Cradlepoint CBA750 is a powerful and versatile mobile broadband router that has garnered attention for its ability to provide reliable connectivity in various environments. Designed for use in vehicles, the CBA750 caters primarily to industries such as public safety, transportation, and field services, where constant internet access is crucial for operational efficiency.

One of the standout features of the CBA750 is its support for both LTE and 5G cellular technologies. This enables users to experience high-speed internet access, making it ideal for data-intensive applications. The device is equipped with cellular failover capabilities, ensuring continuous internet connectivity even when primary internet connections are down. This feature is particularly beneficial for mission-critical applications where interruptions can have significant consequences.

The CBA750 also incorporates advanced Wi-Fi capabilities, allowing devices to connect wirelessly with the router. The dual-band Wi-Fi support ensures that users can connect multiple devices without sacrificing speed or reliability. Furthermore, the router includes built-in security features, such as VPN support and firewall protection, which are essential for safeguarding sensitive data transmitted over the network.

One of its notable characteristics is its rugged design, optimized for installation in vehicles. The Cradlepoint CBA750 is built to withstand the rigors of mobile environments, boasting an extended operating temperature range. This durability makes it suitable for use in various conditions, whether in emergency vehicles racing to a call or buses moving through urban landscapes.

Management of the CBA750 is simplified through Cradlepoint’s NetCloud platform, which provides a user-friendly interface for monitoring and managing network performance. Businesses can gain insights into connectivity status, data usage, and device management, thereby streamlining their operations.

Lastly, the device supports multiple input/output options, including Ethernet ports, USB, and serial connections, allowing for flexible deployments tailored to specific customer needs. This adaptability, combined with its robust technology and features, positions the Cradlepoint CBA750 as an essential tool for organizations aiming to maintain connectivity on the go. In summary, the CBA750 excels in providing reliable, high-speed internet for mobile applications, ensuring that teams remain connected and productive in any situation.
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