Troubleshooting | BenQ G922HD/G922HDA, G925HD/G925HDA, G920HDA

7. Troubleshooting

Frequently asked questions (FAQ)

The image is blurred:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

•Clean the LCD screen.

•Cycle power on-off.

•These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” message box to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".

Faint shadow from the static image displayed is visible on the screen:

•Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

•Use a screensaver to prevent the occurrence of image retention.

Troubleshooting 29

G925HDA, G920HD/G920HDA, G922HD, G920HD, G920HDA specifications

The BenQ G922HD and its counterparts, the G922HDA, G925HD, and G925HDA, are part of BenQ's line of versatile, high-performance monitors designed for various applications, including gaming, professional work, and multimedia consumption. These models are known for their reliable display performance, vibrant colors, and ergonomic features, making them suitable for both home and office use.

One of the standout features of the BenQ G922HD and G922HDA is their 19-inch size, providing an optimal balance between screen real estate and desk space. The monitors offer a native resolution of 1280 x 1024 pixels, which is ideal for everyday tasks and multimedia. The 5ms response time ensures smooth visuals, reducing motion blur during fast-paced action, making it suitable for casual gaming and watching videos.

An essential aspect of BenQ monitors is their advanced display technologies. The G922HD series utilizes a high-quality TN (Twisted Nematic) panel, ensuring quick response times and decent viewing angles. While TN panels may not provide the same color accuracy and viewing angles as IPS technology, they still deliver satisfactory performance for most users. The brightness of up to 250 cd/m² and a contrast ratio of 1000:1 contribute to vivid imagery and deeper blacks, enhancing the overall viewing experience.

Moreover, BenQ integrates Eye-Care technologies into these monitors, addressing concerns related to prolonged screen time. Features like Flicker-Free technology and Low Blue Light mode allow for reduced eye strain, making it easier for users to work or enjoy entertainment for extended periods without discomfort.

Connectivity options are another strong point for the G922HD and its variants. Equipped with VGA and DVI-D inputs, these monitors can easily connect to various devices, including desktops, laptops, and gaming consoles. This flexibility caters to a wide range of users, from gamers and designers to casual users who require a reliable display.

In summary, the BenQ G922HD/G922HDA, G925HD/G925HDA series are solid monitors that blend performance with eye-care technologies. Their compact design, coupled with decent display specs and user-friendly features, makes them an appealing choice for individuals seeking quality visuals without compromising comfort.