StarTech.com SV441DUSBI instruction manual Modem Troubleshooting Guide

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Instruction Manual

Modem Troubleshooting Guide

The following messages will appear in the system log on the Status screen in the Web interface and may help to diagnose problems with the modem configuration.

Starting PPP (for auth) on port…

Modem is connecting and the PPP login process is starting.

Modem hang up. Resetting

The connection has been closed or terminated unexpectedly.

Timeout during login process. Giving up

The PPP client connecting over the modem has waited too long to com- plete the authentication process or supplied an invalid user name and/or password.

Modem init chat script failed

The modem did not respond to the initialization string from the SV- 441DUSBI. You may need to change the init string or verify the cabling and modem status.

Modem init okay

The modem has responded appropriately to the init string.

Saw PPP startup from client

A PPP authentication has occurred and a session has started.

Phone line rings

An incoming call has been detected by the modem.

Modem answers: xxxxxxxxx

The connection speed and protocol used for a connection, as reported by the modem. The exact contents of the message will vary depending on the modem make and model. Using Optional Serial Remote Control (R-Port) Modules.

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Contents With File Transfer FCC Compliance Statement Table of Contents Accessing the VNC Interface Accessing KVM Features Troubleshooting Specifications Introduction Features Package Contents Front Panel Power SupplyHDB15 Connector Connect to the console monitor Hardware GuidePort Rear PanelDevice Connection InstallationInitial Power-Up Operation Initial IP-OSD SettingPage Page Mouse Setting KVM Switch OSD Operation Data-Transfer Rule USB Port Rule Login Screen Using the Web InterfaceWeb Interface Introduction Main Menu Selections File Transfer Page CD-ROM Web Server Requirements Page Network Configuration User Accounts SV441DUSBI so the new settings take effect immediatelySecurity System IdentificationSnmp CompatibilityFirmware ModemSerial Ports Time / DatePurchase Options Status Site Map Menu Using the Terminal Interface via Serial PortPort Numbers Help MenuWeb Interface Accessing the VNC InterfaceSSH Tunnel with Native VNC client Native VNC ClientUse a command like this vncviewer -bgr233 -tunnel Using the VNC MenuBribar Feature Main Menu Logout End the VNC login session and disconnect Examples VirtKeys MenuVideo Tuning menu Accessing KVM Features Function key F1 OSD OperationsOSD Function Keys Auto Scan Function key F2Function key F3 Function key F4Hotkey Menu Manual ScanScan Type Scan RateHot Key Commands Left Ctrl + left Ctrl + F2 Changing Your ConfigurationSelecting a Computer Left Ctrl + left Ctrl + F1Page Network performance Choose the best video modeOptimizing video performance Noisy video cardsUsing the Advanced Video Tuning Feature Background Using the Modem featureModem Connection Connecting a ModemModem configuration Next Configuring the Remote ConnectionHttps VNC clear-text VNC SSL secured SSH Accessing the Web InterfaceHttps//99.99.99.99 Performance Notes Modem Troubleshooting Guide Using the Web Interface Serial Remote Control operationConnecting Serial Remote Control Modules Page Advanced Configuration Using the Integrated SSH Shell Operating Notes Remote Login via SSHStty -crtscts /dev/serial port What is a security certificate?About Security Certificate Warnings Can I prevent the warning from occurring? Installing the New CertificateIs my data safe? Remote mouse and local mouse don’t line up TroubleshootingForgotten master password Cannot login via SSHChoose Preferences Mouse Certificate warning shown when connecting via HttpsSpecifications Supported Protocols Centralized Limitation of Liability Technical Support Warranty Information