Problem: Any of the following symptoms are found:
•Switching is slow or unresponsive
•Mouse or keyboard is slow or unresponsive
•File transfers are slow or unresponsive
•Picture in Picture window only shows grey box Solutions: The KVM switch needs to be reset.
Method 1:
1. Switch to PC1 and close/exit the KMDS software.
2. Switch to PC2 and close/exit the KMDS software.
3. Disconnect all of the cables from the KVM switch to PC2.
4. Disconnect all of the cables from the KVM switch to PC1.
5. Wait for 20 seconds.
6. Reconnect all of the cables from the KVM switch to PC1, then PC2.
7. Switch to PC1, if not already, and restart the KMDS software.
8. Switch to PC2 and restart the KMDS software.
Method 2:
1.Shut down PC2.
2.Shut down PC1.
3.Disconnect all of the cables from the KVM switch to PC2.
4.Disconnect all of the cables from the KVM switch to PC1.
5.Wait for 20 seconds.
6.Reconnect all of the cables from the KVM switch to PC1, then PC2.
7.Power on PC1 and wait for it to fully boot.
8.Power on PC2 and wait for it to fully boot.
9.Restart the KMDS software on both computers, if not already running.
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