StarTech.com SV831SUN user manual Troubleshooting, Symptom Possible causes Recommended solutions

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Troubleshooting:

Ensure that all cables are well seated. Check that keyboard/mouse cables are not swapped. Label and bundle the cables for each computer to avoid confusion when connected to the StarView.

Symptom Possible causes		Recommended solutions
Keyboard and	Incorrect mini DIN8 cable		Use only straight through, 1-to-1,
mouse do not			2-to-2,…8-to-8 mini DIN 8 cables
work
VGA image is	Poor quality VGA cable		Most VGA problems come from
fuzzy or not			poor quality VGA cables. Please
very clear			use UL-2919 rated VGA cables
			for video connection, because
			those cable use coaxial wires for
			R/G/B signals.
An LCD monitor	When a SUN computer		When booting up a SUN
is connected to	power up, it		computer, wait till the boot-up
the Console	communicates with the		process is finished before
port, but	VGA devices, and LCD is		selecting a different computer.
nothing is on	not available on power up
the monitor	sequence; therefore, the
when certain	SUN sets its VGA
SUN computers	resolution to a default
are selected	which is not in applicable
	for some LCD monitors
Keyboard or	The switch is low on		Be sure the power adapter is
mouse does not	operating power		properly connected
work from time
to time
Hot-key	Incorrect hot-key		To select a computer connected
command is not	sequence		to the Master: three keystrokes
effective			are necessary.
			To select a computer connected
			to a Slave: four key strokes are
			necessary
Cascade unit	Incorrect power up		Turn on the Master then the
does not work	sequence		Slave switches
There is no	Incorrect 13W3-to-HDB15		Use only the adapter specifically
VGA output	pin assignment		designed for SUN computers
after connecting
a 13W3-to-
HDB15 adapter
to a computer