StarTech.com SV831SUN user manual Troubleshooting, Symptom Possible causes Recommended solutions

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Troubleshooting:

Ensure that all cables are well seated. Check that keyboard/mouse cables are not swapped. Label and bundle the cables for each computer to avoid confusion when connected to the StarView.

Symptom Possible causes

Recommended solutions

Keyboard and

Incorrect mini DIN8 cable

Use only straight through, 1-to-1,

mouse do not

 

 

2-to-2,…8-to-8 mini DIN 8 cables

work

 

 

 

 

 

 

 

VGA image is

Poor quality VGA cable

 

Most VGA problems come from

fuzzy or not

 

 

poor quality VGA cables. Please

very clear

 

 

use UL-2919 rated VGA cables

 

 

 

for video connection, because

 

 

 

those cable use coaxial wires for

 

 

 

R/G/B signals.

An LCD monitor

When a SUN computer

 

When booting up a SUN

is connected to

power up, it

 

computer, wait till the boot-up

the Console

communicates with the

 

process is finished before

port, but

VGA devices, and LCD is

selecting a different computer.

nothing is on

not available on power up

 

the monitor

sequence; therefore, the

 

 

when certain

SUN sets its VGA

 

 

SUN computers

resolution to a default

 

 

are selected

which is not in applicable

 

 

for some LCD monitors

 

 

Keyboard or

The switch is low on

 

Be sure the power adapter is

mouse does not

operating power

 

properly connected

work from time

 

 

 

to time

 

 

 

Hot-key

Incorrect hot-key

 

To select a computer connected

command is not

sequence

 

to the Master: three keystrokes

effective

 

 

are necessary.

 

 

 

To select a computer connected

 

 

 

to a Slave: four key strokes are

 

 

 

necessary

Cascade unit

Incorrect power up

 

Turn on the Master then the

does not work

sequence

 

Slave switches

There is no

Incorrect 13W3-to-HDB15

Use only the adapter specifically

VGA output

pin assignment

 

designed for SUN computers

after connecting

 

 

 

a 13W3-to-

 

 

 

HDB15 adapter

 

 

 

to a computer

 

 

 

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Contents SV831SUN Table of Contents Overview IntroductionConfigurations FeaturesCascade Master/Slave Configuration Console Connection InstallationComputer Connection Master console connection for monitor with HBD15 connectorAdapter and monitor connection Initial Power-UpAttaching rack mount bracket Rackmount AccessoriesAssembling rack cable support Front Panel Push Buttons OperationHot-key commands Audio Stick Appendices SpecificationsSymptom Possible causes Recommended solutions TroubleshootingLimited Warranty

SV831SUN specifications

StarTech.com has established itself as a leader in the manufacturing of high-quality connectivity solutions, and the SV831SUN KVM Switch is no exception. This impressive device caters to users needing to control multiple computers from a single keyboard, mouse, and monitor, enhancing productivity and efficiency in IT environments.

One of the standout features of the SV831SUN is its capability to manage up to eight computers, making it an ideal solution for server rooms, data centers, and professional workspaces. The switch supports both USB and PS/2 interfaces for keyboard and mouse connections, giving users flexibility when connecting different systems. This versatility makes it suitable for environments that may still utilize legacy systems alongside modern devices.

The SV831SUN uses an advanced switching technology that allows for quick and seamless transitions between connected computers. Users can switch between devices using a convenient push-button interface located on the front panel. Additionally, it provides an on-screen display (OSD) feature, which allows users to quickly select the desired computer directly from the screen, improving user experience and efficiency when managing multiple devices.

Another significant characteristic of the SV831SUN is its video support. The KVM switch is designed to handle high-resolution displays, supporting resolutions up to 2048x1536, which ensures that users can maintain crisp and clear visuals across all systems. This makes it especially suitable for graphic designers, video editors, and other professionals who require meticulous attention to visual detail.

Furthermore, the SV831SUN incorporates hot-plugging technology, allowing users to add or remove computers without needing to power down the switch. This feature is particularly beneficial for ongoing projects or when needing to perform maintenance on systems without disrupting workflow.

Additionally, the device boasts robust security measures, ensuring that data transfers remain protected while switching between systems. This is crucial in environments where sensitive information is handled, providing peace of mind for users.

Overall, the StarTech.com SV831SUN is an exceptionally reliable and feature-rich KVM switch. With its multi-computer management, compatibility with a variety of systems, high-resolution support, and convenient user-friendly features, it stands out as an essential tool for anyone looking to streamline their workspace and improve productivity in a multi-computer setup.