Moxa Technologies SD1000 user manual Problems while connecting to Internet, Modem not Ready

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using a easy removable PCMCIA card for your notebook.

§You may have a defect Ethernet card. Try another card.

§If you still can’t connect to Internet Sharer or getting error messages, try another Ethernet card.

§Press the Power button of Internet Sharer off and on again.

Problems while connecting to Internet

You may run Internet Sharer Monitor from any PC installed with Internet Sharer software. Check with the status log to see if any error

messages occurs especially the last log.

&Modem not Ready

§Check if the modem power is on

§Check if the cable connecting modem to Internet Sharer is with correct pinouts and firmly hooked. If still not working, try a new cable.

&Modem Ready but connect to ISP failed

§Check if the phone line is working and connected properly.

§Check if ‘no dial-tone’ message is shown. If so, you need to check with your phone line. You may connect a phone to see if you can call out from this line.

§Run Internet Sharer Manager and verify that the phone number and other ISP settings like account and password are correct or retype if needed. If everything is correct, call your ISP to verify your account.

§ Do you phone line require a prefix like

for outside line?

Troubleshooting A-3

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Contents

SD1000 P yr i g h t N o t i c e Table of Contents Advanced Configuration Configuring Windows 95 or Windows NTVirtual EMail Server Appendix a Troubleshooting Chpater 8 Internet Sharer MonitorOverview Features Package Checklist Functionality and ProtocolFront Panel View Rear Panel View 6Moxa Internet Sharer User’s Manual Before Installing Internet Sharer What do you need before installation? Ordering a phone line Ordering an ISP accountPreparing PC running with LAN interface ISP Worksheet ISP Worksheet 6Moxa Internet Sharer User’s Manual Connecting the Internet Sharer and Equipment Connecting your modem ConnectingThe Internet Sharer and Equipment Connecting the Internet Sharer Connecting your PC 6Moxa Internet Sharer User’s Manual Installing Software and Configuring Internet Sharer Installing software wizard ConnectingThe Internet Sharer and Equipment 4Moxa Internet Sharer User’s Manual ConnectingThe Internet Sharer and Equipment 6Moxa Internet Sharer User’s Manual ConnectingThe Internet Sharer and Equipment 8Moxa Internet Sharer User’s Manual Starting Internet Sharer Manager 10Moxa Internet Sharer User’s Manual Basic Configuration Link Connection Type Dial-Up linkUninstalling Internet Sharer Software Upgrading Internet Sharer Firmware Advanced Configuration LAN IP address Admin Password Dhcp Advanced Configuration Internet IP address Email Account Login Script Example DNS Modem Setting 12Moxa Internet Sharer User’s Manual Configuring Your Windows 95 or Windows NT Setting up a Windows 95 Network Installing Network Card on WindowsConfiguring Your Windows 95 or Windows NT Installing TCP/IP on Windows Click Add …from the popped up Network dialog box 6Moxa Internet Sharer User’s Manual Configuring Windows 95 TCP/IP 8Moxa Internet Sharer User’s Manual Configuring Your Windows 95 or Windows NT Setting Up a Windows NT Network Installing Network Card on Windows NTConfiguring Windows NT TCP/IP as Dhcp client Using DhcpManually Configuring your TCP/IP Virtual EMail Server Assigning Virtual Email Accounts for Your Team Mail account yourname@company.comVirtual Email Server Add Your Team’s E-mail Accounts Set up Virtual Email Account on Outlook Express Setting up through Internet Connection Wizard6Moxa Internet Sharer User’s Manual Virtual Email Server 8Moxa Internet Sharer User’s Manual Virtual Email Server 10Moxa Internet Sharer User’s Manual Email Account Modification 12Moxa Internet Sharer User’s Manual Setup Virtual Email Account on Netscape Communicator Move to Mail Server and input the corresponding information How to send Email to another Virtual EMail Account? Virtualusernamesharedaccount@company.comSending and Receiving Mails Internet Sharer Monitor What to See in the Internet Sharer Monitor? Event Logs 4Moxa Internet Sharer User’s Manual Appendix a Troubleshooting Problem during installation2Moxa Internet Sharer User’s Manual Problems while connecting to Internet Modem not ReadyOther Problems while using Internet Sharer Your Domain Name Server not properly configuredIs no one access to Internet. What is wrong? 6Moxa Internet Sharer User’s Manual Appendix B Expanding Your Network 2Moxa Internet Sharer User’s Manual Appendix C LED Descriptions LED2Moxa Internet Sharer User’s Manual Appendix D Cable Pinouts RS-232 DB9 WAN Port Pinouts with Direct Connect Wiring 10BaseT RJ-45 Port PinoutsRJ-45 Pin Signal Direction