Additional Sun Resources
How to Report Problems and Provide Feedback
If you have problems with Access Manager or Sun Java Enterprise System, contact Sun customer support using one of the following mechanisms:
■Sun Support Resources (SunSolve) services at http://sunsolve.sun.com/.
This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.
■The telephone dispatch number associated with your maintenance contract
So that we can best assist you in resolving problems, please have the following information available when you contact support:
■Description of the problem, including the situation where the problem occurs and its impact on your operation
■Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
■Detailed steps on the methods you have used to reproduce the problem
■Any error logs or core dumps
Sun Welcomes Your Comments
Sun is interested in improving its documentation and welcomes your comments and suggestions. Go to http://docs.sun.com/ and click Send Comments.
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Additional Sun Resources
You can find useful Access Manager information and resources at the following locations:
■Sun Java Enterprise System Documentation: http://docs.sun.com/prod/entsys.05q4
■Sun Services: http://www.sun.com/service/consulting/
■Software Products and Service: http://wwws.sun.com/software/
■Support Resources http://sunsolve.sun.com/
■Developer Information: http://developers.sun.com/
■Sun Developer Support Services: http://www.sun.com/developers/support/
Sun Java System Access Manager 7.1 Release Notes | 35 |