Service Solutions, Professional Services

Sun Microsystems, Inc.

Service Solutions P19

Chapter 4

Service Solutions

Qualified system administrative talent is increasingly expensive and hard to find in the Telecom industry. As an organization continues to grow, it must extend the expertise of its valuable system administrative staff—asking it to manage larger and larger numbers of systems.

In addition, maintaining high availability means relying on people and processes even more than products. Sun can provide the experts that can help integrate the methodologies, expertise, products, and services needed to craft high availability environments that make service grids work more smoothly. Sun’s extensive portfolio of services—based on field-proven methodologies, best practices, and experience implementing thousands of servers into telecommunications centers worldwide—delivers the “how to” architecture, implementation, and operations management services for the Netra 240 server. Key services include:

•Consulting expertise to help design and implement solutions that can handle rapid growth without sacrificing performance and availability

•Workforce development solutions that provide staff with the skills to assess, architect, build, and manage scalable data centers through a specially designed curriculum

•Comprehensive, flexible support services developed to address the unique needs of the data center and comple- ment the business model and operational support strategy of individual enterprises

Professional Services

Sun Professional Services teams can help organizations create the right infrastructure based on Netra 240 systems through several services:

•The Application Readiness Service program provides implementation and project management.

•The Data Center Readiness Service program addresses configuration, design and testing, change management and process, and documentation issues.

•The SunReadySM Availability Assessment Service program identifies and assesses the gaps and risks in an archi- tecture or operational environment, as well as evaluating the organizational structure or personnel skill levels in a particular application environment that may affect availability.

•The Mainframe Migration Services program helps an organization with a growing computing environment prepare to take advantage of the latest hardware, software, and middleware technologies.