Patton electronic 3231 user manual Contact information, Patton support headquarters in the USA

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Model 3231 User Manual

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: available at www.patton.com

E-mail support: e-mail sent to support@patton.com will be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Contents Industrial Ethernet Extender with LCD Interface Mailsupport@patton.com Summary Table of Contents Table of Contents Web Interface Configuration RJ-11non-shielded DSL port List of Figures List of Tables Structure About this guideAudience Precautions Impaired functioningSafety when working with electricity General observationsTypographical conventions used in this document General conventionsChapter contents General informationFeatures Model 3231 OverviewFront Panel Menu keypadLEDs PWR/ALMRear Panel ApplicationInitial Configuration Power up Connecting the G.SHDSL portAC power-up Power-up indicationUsing the LCD Menu Shdsl onCPE Config ShdslSTP Spanning Tree Protocol SyslogConfiguring the unit as CPE Setting the unit as CO/CPEConfiguring the unit as CO Connect a PC and log Using the CLICLI Commands Shdsl Modifying the IP address Connecting to the Web GUIFactory default IP address Connecting to the local IP network Logging into the web management interfaceShdsl Configuration and Status Shdsl Options Shdsl ConfigurationShdsl Error Monitor Configuration Viewing G.SHDSL Status Loss Of Signal Indicates Signal Loss or Signal Found Run-Time StatisticsDSL Line Error Counters Local Interface Error CountersClearing Error Counters Clearing the error countersWeb Interface Configuration Using the Web Interface Snmp Configuring STP in the Web GUI STP Spanning Tree ProtocolCPE Configuration Click Get CPE ConfigurationSystem Management Backing up and restoring saved configurations Reset for Factory DefaultSaving the configuration System Software Upgrade System Management menu, click on Software UpgradeSoftware upgrade protection Syslog Options in the LCD MenuContacting Patton for assistance Patton support headquarters in the USA Warranty coverageContact information Out-of-warranty service RMA numbersAppendix a Compliance information Safety ComplianceFCC Part 68 Acta Statement Radio and TV Interference FCC PartAuthorized European Representative Industry Canada NoticeCE Declaration of Conformity Appendix B Specifications General characteristics Shdsl characteristicsEthernet Protocol supportSerial connector DiagnosticsManagement 10Base-T/100Base-TX interfacePower DimensionsLine Interface EnvironmentAppendix C RJ-11 non-shielded DSL port RJ-11 non-shielded DSL port Appendix D RJ-45 shielded 10/100 Ethernet port RJ-45 shielded 10/100 Ethernet port Appendix E RS-232 console interface Pin assignments RJ-45 non-shielded Connector EIA-561 RS-232 console interface pin assignments
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3231 specifications

The Patton Electronics 3231 is a versatile and robust device designed primarily for serial to Ethernet connectivity, catering to a wide range of applications in networking and data communication. This device exemplifies Patton Electronics’ dedication to delivering high-quality solutions that streamline communication processes across various sectors.

One of the standout features of the Patton 3231 is its ability to facilitate seamless data transfer between serial devices and IP networks. This is particularly advantageous for industries that rely on legacy equipment, enabling them to connect to modern network architectures without requiring extensive upgrades or replacements. The device supports RS-232, RS-422, and RS-485 serial interfaces, making it compatible with various devices commonly used in industrial and commercial settings.

The Patton 3231 integrates advanced technologies, such as Transparent TCP and UDP modes, which allow for flexible communication options based on user requirements. Users can choose between connecting to a local network or communicating over the internet, ensuring versatile deployment in different environments. Moreover, the device’s ability to handle multiple connection types enhances its practicality for diverse applications.

In terms of connectivity, the 3231 is equipped with both Ethernet and RS-232/422/485 ports, enabling users to easily integrate and configure the device within existing systems. The included user-friendly interface simplifies configuration, allowing even those with minimal technical expertise to set up the device quickly and efficiently. The unit also features LED indicators, providing real-time status updates for connection and operational health.

Furthermore, the Patton 3231 offers exceptional security features to protect sensitive data during transmission. This includes support for encrypted communications, ensuring data integrity and confidentiality, which is crucial in sectors such as healthcare, finance, and utilities.

Durability and reliability are also key characteristics of the 3231. Built to withstand challenging environments, the device features a rugged design suitable for various industrial applications. Its compact form factor makes it easy to deploy in tight spaces, while also ensuring minimal intervention for maintenance.

In summary, the Patton Electronics 3231 is a powerful tool for organizations seeking to bridge the gap between legacy serial devices and contemporary Ethernet networks. With its robust feature set, advanced technologies, and commitment to security and reliability, it stands out as a preferred choice for businesses aiming to enhance their data communication capabilities.