Troubleshooting, Frequently Asked Questions

4 Troubleshooting

4.1 Frequently Asked Questions

1)Why can’t I connect my USB device to my computer through MFP and Storage Server?

¾Make sure the USB device functions normally when you plug it into your computer via USB cable.

¾If the USB device, such as USB printer or multi-functional printer, requires a driver, please make sure you have installed it on the computer you wish to use. Rebooting your computer after installing USB device driver might also help.

¾Although the MFP and Storage Server could work with a very wide spectrum of USB devices, it still has limited support on some USB devices. Please refer to the supported device list for details.

2)Why can’t I see any servers on my MFP and Storage Server listing window after installing it?

¾Please make sure that all of your MFP and Storage Server are correctly connected to your network. Also, certain anti-virus programs come with firewall functions that might prevent the MFP and Storage Server setup utility from accessing the network. Please make sure the MFP and Storage Server setup utility is not being blocked by your anti-virus program.

3)The connected USB devices are disconnected after my computer wakes up from the computer stand-by?

¾Connected devices will automatically be released for other network users in case you forget to release them. Please reconnect the USB devices again after your computer “wake up”.