TP-Link TD-8816 Appendix C Technical Support Technical Support, ADSL2+ Modem Router User Guide

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Appendix C: Technical Support

TD-8816

ADSL2+ Modem Router User Guide

Appendix C: Technical Support

Technical Support

„For more troubleshooting help, go to: www.tp-link.com/support/faq.asp

„To download the latest Firmware, Driver, Utility and User Guide, go to: www.tp-link.com/support/download.asp

„For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 26504400

E-mail:support@tp-link.com

Service time: 24hrs, 7 days a week

Singapore

Tel: +65 62840493

E-mail:support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail:support.usa@tp-link.com

Service time: 24hrs, 7 days a week

Malaysia

Tel: 1300 88 875465 (1300 88TPLINK)

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Switzerland

Tel: +41 (0)848 800998 (German Service)

E-mail:support.ch@tp-link.com

Fee: 4-8 Rp/min, depending on rate of different time

Service time: Monday to Friday

9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time)

Australia & New Zealand

Tel: AU 1300 87 5465

NZ 0800 87 5465 E-mail: support@tp-link.com.au Service time: 24hrs, 7 days a week

Turkey

Tel: 444 19 25Turkish Service

E-mail:support.tr@tp-link.com

Service time: 9:00 AM to 6:00 PM 7 days a week

Italy

Tel: +39 02 66987799

E-mail:support.it@tp-link.com

Service time: Monday to Friday 9:00 AM to 6:00 PM

Indonesia

Tel: (+62 ) 021 6259 135

E-mail :support.id@tp-link.com

Service time : Monday to Friday 9:00 -12:00 ; 13:00 -18:00 *Except public holidays

Germany / Austria

Tel: +49 1805 875465 (German Service) / +49 1805 TPLINK

E-mail:support.de@tp-link.com

Fee: 0.14 EUR/min from the German fixed phone network and up to 0.42 EUR/min from mobile phone

Service time: Monday to Friday,9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time in Germany)

*Except bank holidays in Hesse

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Contents Rev2.0.0 1910010536 TD-8816 ADSL2+ Modem RouterCOPYRIGHT & TRADEMARKS CE Mark Warning FCC STATEMENTChapter 3. Quick Installation Guide CONTENTSPackage Contents Hardware Installation4.6.1 Appendix A SpecificationsAppendix B Troubleshooting Appendix C Technical SupportTD-8816 Package ContentsADSL2+ Modem Router User Guide ADSL 1.2 Main FeaturesChapter 1. Introduction 1.1 Product Overview1.3 Conventions Name Chapter 2. Hardware Installation2.1 The Front Panel LED Explanation2.4 Connecting the Router 2.3 Installation Environment2.2 The Back Panel PHONE Connect to the phone sets 3.1 Configure PC Chapter 3. Quick Installation GuideADSL2+ Modem Router User Guide 2 Is the TCP/IP configuration for your PC correct? 3.2 Login1 Is the connection between your PC and the Router correct? After that, you will see the screen shown below, enter the default User Name admin and the default Password admin, and then click OK to access to the Quick Start screen. You can follow the steps below to complete the Quick Setup Step 5 Click NEXT to finish the Quick Start 4.1 Status Chapter 4. Software Configuration4.1.1 Device Info 4.1.2 System Log 4.1.3 Statistics Statistics Table ¾ Select Ethernet, and you will see the statistics table as below¾ Select ADSL, and you will see the statistics table as below 4.2 Quick Start 4.3 Interface Setup4.3.1 Internet Virtual Circuit Select the VC number you want to setup, PVC0~PVC7 ¾ TCP MTU Option Enter the TCP MTU as your desire 1. Dynamic IP Address2. Static IP Address Direction Select this option to specify the RIP direction. None is for disabling the RIP function. Both means the ADSL Router will periodically send routing information and accept routing information, and then incorporate them into routing table. IN only means the ADSL router will only accept but will not send RIP packet. OUT only means the ADSL router will only send but will not accept RIP packet3. PPPoA/PPPoE ADSL2+ Modem Router User Guide 4. Bridge Mode 4.3.2 LANADSL2+ Modem Router User Guide IP Pool Count The max user pool size If you select Disabled, the DHCP function will not take effect 4.4.1 Firewall 4.4 Advanced Setup4.4.2 Routing 4.4.3 NAT 4.4.3.1. DMZ ¾ Virtual Circuit Enter Virtual Circuit Index that you plan to setup for the NAT function4.4.3.2. Virtual Server To add a virtual server entry Other configurations for the entries as shown in Figure4.4.3.3. IP Address Mapping IP Address Mapping is only available for VCs with Multiple IPs To add a mapping ruleStep 2 Select the Rule index for the rule as shown in Figure 4.4.4 QoS 4.4.5 VLAN 1. Assign VLAN PVID for each Interface Virtual LAN VLAN is a group of devices on one or more LANs that are configured so that they can communicate as if they were attached to the same wire, when in fact they are located on a number of different LAN segments. Because VLANs are based on logical instead of physical connections, it is very flexible for user/host management, bandwidth allocation and resource optimization. There are two types of VLAN as follows2. Define VLAN Group 4.4.6 ADSL 4.5.1 ACL 4.5 Access Management4.5.2.1. IP Filter 4.5.2 Filter¾ Interface Select the interface for the entry ¾ Rule Type For IP Filter, please select IP here be shown in the row 2 for the matching withTo add an IP Address filtering entry 4.5.2.2. MAC Filter Step 5 Finally, click the SAVE to save the entryTo add a MAC Address filtering entry 4.5.2.3. Application Filter Step 4 Finally, click the SAVE to save the entry4.5.2.4. URL Filter ¾ Application Filter Activate or deactivate the function4.5.4 UPnP 4.5.3 SNMPTo add a URL filter entry 4.5.5 DDNS 4.5.6 CWMP 4.6 Maintenance4.6.2 Time Zone 4.6.1 Administration1. NTP Server automatically Select PC’s Clock as the Synchronize time, you don’t need to set any items 2. PC’s Clock3. Manually To upgrade the routers firmware, follow these instructions below 4.6.3 FirmwareTo back up the Router’s current settings 4 The router will reboot after the upgrading has been finishedTo restore the Router’s settings 4.6.4 SysRestart 4.6.5 DiagnosticsTD-8816 ADSL2+ Modem Router User Guide 4.7 Help General Appendix A SpecificationsPhysical and Environment For Windows XP OS Appendix B Troubleshooting2. What can I do if I don’t know or forgot my password? 3. What can I do if I cannot access the web-based configuration page?Right-click Local Area Click Network ConnectionsConnection Click Properties Select Obtain DNS server address automatically Double-click InternetProtocol TCP/IP Select Obtain an IP address automatically Click OKADSL2+ Modem Router User Guide Click View network status and tasks Click View status For Windows Vista OSClick Properties Protocol Version 4 TCP/IPv4 Select Obtain an IP address automatically For Windows 7 OS Click View network status and tasks Click Change adapter settingsArea Connection Click Properties Select Obtain DNS server address automatically Click Internet Options Select Never dial a connection 4. What can I do if I cannot access the Internet?try the following steps. If you cannot, please set your computer referring to T3 then try to see if you can access the Internet. If the problem persists, please go to the next step Singapore Appendix C Technical Support Technical SupportGlobal E-mail support@tp-link.com
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