4Enter the VPI and VCI values given by your ISP and then click Next.
If you don’t have the VPI/VCI information, please contact your ISP for this information.
5Select the ADSL Connection Type given by your ISP and then click Next. Here we use PPPoE as an example.
6
7
Enter the Username and Password provided by your ISP and then click Next.
Record this information here:
Username:
Password:
You can rename your 2.4GHz wireless network and create your own password in this page. The default wireless name is
8You can rename your 5GHz wireless network and create your own password in this page. The default
wireless name is
Record your wireless information here: 2.4GHz SSID:
2.4GHz Security Password: 5GHz SSID:
5GHz Security Password:
9Please conrm all the parameters. Click Back to modify them or click Save to save your settings.
10Quick Setup has completed. Click Finish to make your settings take eect.
If you don’t have the ADSL Connection Type information, please contact your ISP for this information.
For the advanced congurations, please log on to
Troubleshooting
Technical Support
For more troubleshooting help, go to
T1. How can I restore my modem router’s conguration to its factory default settings?
For Windows 7
2) Check to see if you can log on to the web management page of |
To download the latest Firmware, Driver, Utility and User Guide, go to
For all other technical support, please contact us by using the following details:
Once the modem router is reset, the current settings will be lost and you will need to reconfigure the modem router. We strongly suggest you back up the current settings before resetting the modem router. With the modem router powered on, use a pin to press and hold the RESET button on the rear panel for 8 to 10 seconds before releasing it.
T2. What can I do if I forget my password?
1)For default wireless password:
Please refer to the “Wireless Password/PIN” lableled on the bottom of the modem router.
2)For the web management page password:
Reset the modem router first and then use the default user name and password: admin/admin.
T3. What can I do if I cannot access 192.168.1.1?
For Mac OS X
Click the Apple icon on the upper left corner of the screen. Go to “System Preferences
Select Airport on the left menu bar, and then click Advanced for wireless conguration; or select Ethernet for wired conguration.
In the Congure IPv4 box under TCP/IP, select Using DHCP. Click Apply to save the settings.
Click “Start
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
Select Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK.
For Windows XP
Click “Start
Select Internet Protocol (TCP/IP), and then click Properties.
Select Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK.
For Windows 8
Move your mouse to the lower right corner and you will see Search icon in the Popups.
Go to Apps, type Control Panel in the search box and press Enter. Go to “Control Panel
T4. What can I do if I cannot access the Internet?
1)Check your cables and make sure they are all plugged in securely, including the telephone line, Ethernet cables and power adapter.
the modem router. The default IP address of the web management |
page is 192.168.1.1.If you can, try the following steps. (If you are |
unable to access the web management page , please refer to T3 |
and then try to access the Internet again after following those |
steps.) |
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, |
account username and password are correct. If they are not, please |
repleace them with the correct settings and try again. |
4) If you still cannot access the Internet, please restore your modem |
router to its factory default settings and reconfigure your modem |
router following the instructions in this QIG. |
T5. How can I congure the USB features?
Please refer to our Application Guides. They can be found on the resource CD, or on the web.
1)CD Access: Open Resource CD and find the
folder named “Application Guide”. The guides can be found inside this folder.
2)Web Access:
For more details about Troubleshooting and Technical Support contact information, please log on to our Technical Support website:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of dierent carriers, IDD.
Service time: 24hrs, 7 days a week
USA/ Canada
Toll Free: +1 866 225 8139
Service time: 24hrs, 7days a week
UK
Tel: +44 (0) 845 147 0017
Fee: Landline:
on the time of day. Mobile:
Turkey
Tel: 0850 7244 488(Turkish Service)
Fee: Depending on rate of dierent carriers.
Service time: 09:00 to 21:00 , 7days a week
Brazil
Toll Free: 0800 608 9799(Portuguese Service)
Service time: Monday to Friday,
09:00 to 20:00; Saturday, 09:00 to 15:00
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of dierent carriers.
Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00
Indonesia
Tel: (+62 ) 021 6386 1936
Fee: Depending on rate of dierent carriers.
Service time: Sunday to Friday, 09:00 to12:00, 13:00 to 18:00 *Except public holidays
Germany / Austria
Tel :+49 1805 875465 (German Service) +49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min. Landline from Austria: 0.20EUR/min.
Service Time: Monday to Friday, 09:00 to 12:30 and13:30 to 18:00. GMT+1 or GMT+2 ( DST in Germany)
* Except bank holidays in Hesse
Australia / New Zealand
Tel: NZ 0800 87 5465(Toll Free)
AU 1300 87 5465(Depending on 1300 policy.)
Singapore
Tel: +65 6284 0493
Fee: Depending on rate of dierent carriers.
Service time: 24hrs, 7 days a week
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on rate of dierent carriers
Service time: Monday to Friday, 10:00 to 22:00
Malaysia
Toll Free: 1300 88 875465
Service time: 24hrs, 7days a week
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of dierent carriers.
Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or GMT+2 (DST)
Switzerland
Tel: +41 (0)848 800998 (German Service)
Fee:
Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email:
Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays
Russian Federation
Tel: 8 (499) 754 5560(Moscow NO.)
8 (800) 250 5560
Service time: From 10:00 to 18:00 (Moscow time) *Except weekends and holidays in RF