Dell T07G manual Troubleshooting, Battery problem

Page 37

Troubleshooting

Battery problem

Problems

Possible causes

Battery does not charge

 

The tablet's temperature is below 0 °C

 

or higher than 40 °C.

 

The battery or power adapter is

 

damaged.

Battery drains quickly even

If the tablet is not in the range of a

when the tablet is in Standby

network it can connect to, the tablet

mode

continues to send out signals to locate

 

a base station and drains the battery.

11

Possible solutions

Unplug the Dell AC power adapter from the wall and verify that the outlet is functioning.

Check all cable connections and plug back into the wall, then back into the tablet.

Check the AC adapter LED light to ensure if the AC adapter is working.

Check all connectors to ensure proper connectivity.

If the AC adapter works and the battery does not charge, try to:

Remove and re-insert the battery to ensure the battery fits to its connectors properly.

Replace with another battery, if available.

NOTE: The tablet battery requires about 4 hours to fully charge.

Charge the battery in an ambient temperature between 0 °C to 40 °C.

Contact a Dell authorized reseller to replace the battery or power adapter.

Temporarily turn off the tablet.

Move the tablet in range of a network it can

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Contents Dell Venue Pro 11 -7130/7139 User’s Guide Page Contents Desktop Dock Features Optional Stylus FeaturesThin Travel Keyboard Dock Features Mobile Keyboard Dock FeaturesBefore Working Inside Your Tablet Working on Your TabletTurning off Your Tablet Page Charging the Tablet Setting Up Your TabletTurning On Your Tablet Using Charms Using power buttonTurning off the Screen How to lock / unlock the screen orientation Using Your TabletAdjusting the screen brightness Screen OrientationGestures Page Windows Start Screen How to access the Start screenRight-Click Swipe Right Get to know WindowsSwipe Left Swipe Up/DownSplit Screen Using HeadphonesRemoving the Micro-SD card Removing the BatteryInstalling the micro-SIM Card Installing the BatteryInsert the micro-SIM card into its slot Wi-Fi setting Managing your tablet settingsTurning On/Off Wi-Fi Connecting to a networkConnecting to a mobile broadband network Mobile broadband settingTurning On/Off mobile broadband Mobile broadband options Disconnecting from mobile broadband networkService Provider hardware information Refreshing / Recovering / Re-setting your tabletEnabling PIN lock Refresh your PC without affecting your files Remove everything and re-install WindowsAdvanced startup Synchronizing your tablet Using Microsoft accountCopying music, photos, and videos Getting Your Stylus Ready for Use Optional Stylus FeaturesUsing the Optional Stylus with Your Tablet Desktop Dock Features Docking Your Tablet Connecting the Power Adapter Docking Your Tablet to the Thin Travel Keyboard Dock Thin Travel Keyboard Dock FeaturesPage Docking Your Tablet to the Keyboard Dock Mobile Keyboard Dock FeaturesCharging the dock Undocking Your Tablet from the Keyboard DockBattery behavior Cleaning Your Tablet Battery problem TroubleshootingSystem problem Network problem Touchscreen problemSystem Setup Bios Options System SetupPage Uefi Option Function Legacy Video Deactivate Default KEK Power Management Post Behavior Updating the Bios Page LPDDR3/DDR3L SpecificationsWLAN, LTE, HSPA+ Page Page Contacting Dell
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