System problem
Problems | Possible causes |
Tablet does not turn on | The battery is completely |
| discharged. |
Tablet does not turn off |
|
Tablet locks up |
|
Tablet is not responding or | • | Driver failure |
behaving unexpectedly | • | Operating system failure |
| • | Virus/Malware |
Software or feature is not working as expected
Docking station not working as expected
connect to, or temporarily turn off the wireless connection on your tablet.
•Use your tablet in airplane mode.
Possible solutions
1.Charge the tablet for at least 4 hours.
2.Press and hold the Power button for 4 seconds.
Press and hold the Power button for 11 seconds to perform a hard shut down.
1.Press and hold the power button for 11 seconds to perform a hard shut down.
2.Remove the power supply and unplug / plug the battery.
1.Shut down and restart your tablet.
2.Refresh the tablet.
3.Contact Dell’s support service. Go to dell.com/ support or dell.com/ contactdell.
Restart your tablet. Software updates may have been downloaded in the background. Swipe from the right edge of the display to access the Charms bar
and touch Settings→ Power→
Restart to restart the tablet.
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