Fixing problems, Symptom Cause and Solution | Samsung Msys 6750

	Fixing problems
	Your problem may be listed on page 3.6 in the ‘LCD error
	messages’ section. Below are other problems you can solve by
	yourself. If not, call for service.
Fax problems

Symptom		Cause and Solution

The machine is not working,		• Unplug the power cord and plug it in again.
there is no display and the		• Check your power socket is live.
buttons are not working.		• Check your power socket is live.

No dial tone.		• Check that the phone line is connected properly.
No dial tone.		• Check the phone socket in the wall by plugging in
		• Check the phone socket in the wall by plugging in
		another phone.

The numbers stored in the		• Make sure that the numbers are stored in memory
memory do not dial correctly.		correctly.
		• Print a telephone numbers list. See page 2.41.

The document does not feed		• Make sure that the document is not wrinkled and you
into the machine.		are putting it in correctly. Check the document is the
		right size, not too thick or thin.
		• Make sure that the cover is firmly closed.

You cannot receive faxes		• The FAX or TEL/FAX mode should be selected.
automatically.		• Is there paper in the machine?
		• Is there paper in the machine?
		• Check if the display shows ‘MEMORY FULL.’

The machine cannot receive		• Did you hang up the handset before you pressed
faxes manually.		Start/Enter ?
		Note: It will be applied when you have a phone connected to
		the TEL jack on the back of the machine.

		• Make sure that the document is loaded face down.
The machine will not send		• ‘TX’ should show up in the display.
anything.		• ‘TX’ should show up in the display.
anything.		• Check the other machine you are sending to, to see if
		• Check the other machine you are sending to, to see if
		it can receive your fax.

3.8 Troubleshooting

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Samsung Msys 6750 manual Fixing problems, Symptom Cause and Solution

Contents

Msys Trademarks Contents Operation Automatic dialing Troubleshooting Appendix Important Precautions and Safety Information Getting Started Setting up your machine Getting Started Control locations and functions Rear view Setting up your machine Installing the toner cartridgeChoosing a location Remove the green cap from the right side of the cartridge Close the cover. Make sure that the cover is securely closed To load a stack of paper Loading paper into the cassette Make sure that paper is under this metal clip Setting up your machine How to adjust paper guides Width guide Manually feeding paper Guidelines for the paper Extension phone Telephone line Document tray AC power cord Printer exit tray Document exit tray System setup Ringer volumeHome resolution and home contrast Home Contrast Normal Home Resolution Standard Remote diagnosis protection Sound control Select language Econo mode setting Setting the date and time Adjusting speaker volume Setting the system ID your number and name Operation Menu Using the control panel Use to enter special characters plus sign, etc Using the number keypad Entering alphanumeric charactersIDO Idop Keypad character assignments Entering numbers Editing numbers or namesInserting pause Preparing documents for faxing or copying Sending a fax Setting document resolution and contrast ResolutionContrast Loading document Canceling transmission Sending a fax automaticallyConfirming transmission Answering a voice request Voice requestAutomatic redial Sending a voice request Another FAX Number ? Delayed transmission Current 1230AM Start 1230AM Memory transmission Broadcasting Priority transmission Adding documents to a standby operation Canceling a standby operationOperation 1.ADD 2.CANCEL 1000PM Delay TX Samsung FAX Receiving modes Receiving automatically in TEL/FAX mode Receiving automatically in FAX mode Receiving manually in TEL mode Receiving automatically in ANS/FAX mode Receiving a fax when the machine is out of paper Mail box Confidential transmissionTEL Scan to Memory 95% P Total PAGES=007 Current 0230PM Start 0230PM Enter Password Setting up mail box for confidential receiving Printing received confidential document MAIL3 ABCIdabc What is polling? PollingBeing polled by a remote machine TX poll Bullentin ? Adding documents to the job to be polled Polling one or more remote machines RX poll Press Start/Enter Making a copy Making a copy Copy Collate 1ON 2OFF To set copy optionsREDUCE/ENLARGE 1AUTO 2MANUAL Enter Rate Automatic dialing Using one-touch label Using a one-touch number Using a speed number Speed dialingStoring a number for speed dialing Enter ONE-TOUCH Speed Dial Group no .SET 2.EDIT Editing the one-touch or speed dial numbers in a group dial Assigning a group to a one-touch button Using group dialing multi-address transmission Searching for a number in memory Searching sequentially through memorySearching by the first letter To search through redial memory Using function buttonsRedial To redial the number last called Status Flash Help list Printing reports User Options Setting an Option Selectable options Original Received data Start/Enter Operation Flash Time Cleaning Drum Please Wait MaintenanceCleaning drum Adjust shading Notify toner low Troubleshooting Document jams while sending a fax Clearing jams If jammed in the paper feed area JAM Paper jams while the machine is printing If jammed inside the machine JAM Tips for avoiding paper jams If jammed in the printer output area JAM Display Meaning Solution LCD error messages NO. not Assigned Polling ErrorFuser Error Engine Error Symptom Cause and Solution Fixing problems Symptom Cause and Solution Clearing memory Maintenance Cleaning the document scanner Maintenance Managing toner cartridge Expected cartridge lifeReplacing toner cartridge To replace the toner cartridge Appendix Canadian radio interference regulations FCC regulations EC declaration of conformity Laser safety statement Safety information Product safetyLaser safety Power saver MH/MR/MMR Specifications Index Paper Sending Electronics