Symptom

Possible causes

 

 

 

The door will not open

The programme is still running.

 

The door lock has not yet released.

 

Water in the tub: the door cannot be opened if water is present in the

 

 

tub.

 

 

 

Spinning starts late or the machine

The electronic unbalance detection device has cut in because the

does not spin

 

laundry is not evenly distributed in the drum. The laundry is

 

 

redistributed by reverse rotation of the drum. This may happen several

 

 

times before the unbalance disappears and normal spinning can resume.

 

 

If, after 20 minutes, the laundry is still not evenly distributed in the

 

 

drum, the machine will not spin. In this case, redistribute the load

 

 

manually and reselect the spin programme.

 

 

 

The machine makes an unusual

The machine is fitted with a type of motor which makes an unusual

noise

 

noise compared with other traditional motors. This new motor ensures

 

 

a softer start and more even distribution of the laundry in the drum

 

 

when spinning, as well as increased stability of the machine.

 

 

 

No water is visible in the drum

Machines based on modern technology operate very economically

 

 

using very little water without affecting performance.

 

 

 

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Centre covering your post code area.

For the address of your local Service Force Centre and

further information about Service Force, please visit the website at www.serviceforce.co.uk

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture).

5.The purchase date

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

 

Mod

 

Prod. No

P0042

Ser. No

 

Customer Care

For general enquiries concerning your appliance, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

EHP

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel 08705 950950*

*calls to this number may be recorded for training purposes.

19

Page 19
Image 19
Prima Donna Designs LPR 710 manual Service & Spare Parts, 0870 5, Customer Care, Symptom Possible causes