Elo TouchSystems 282P101210000, 282P101510000, 282P101110000, 2824 Appendix a Troubleshooting

Appendix A - Troubleshooting

Problem			Solution or Reason
	STATUS Indicator
Does not light when power		1.	Check power connections from A.C.
switch is turned to ON (I)
			outlet to power supply to printer.
position.
Lights GREEN, but printer		1.	Check interface cable connections from
			computer to printer.
will not print.
		2.	Make sure top cover is locked closed.
		1.	Operator has paused the printer during
Blinks GREEN-RED-RED.			a batch job. Tap the FEED button to
			continue.
Lights AMBER.		1.	Printer has encountered a syntax or
			command error.
Blinks RED.		1.	The optional cover open sensor is ac-
			tive. Press top cover to close and lock.
		1.	Media is out. Reload a new source of
Lights RED.			media so printer can continue printing.
		2.	Power-up failure.
Blinks GREEN-AMBER.		1.	AutoSense in process. Wait until printer
			dispenses a status report.
Lights AMBER-RED.		1.	Download in process.
			Operation
		1.	Verify that the labels are the correct
Printer appears to be			type (direct thermal).
		2.	Check that the roll is loaded with the di-
working (media is being fed
			rect thermal side facing up.
out), but nothing is printed.
		3.	Clean the print head with cleaning pen.
		4.	Ensure top cover is locked closed.
Printing is faded or poor		1.	Clean the print head with cleaning pen.
quality.		2.	Adjust print speed/darkness in software.

980346-001 Rev. A 15