Elo TouchSystems 282P101110000, 282P101510000, 282P101210000, 2824 user manual Red

Page 22

Appendix A - Troubleshooting

Problem

 

Solution or Reason

 

1.

Perform AutoSense gap sensor

 

 

adjustment on page 8.

Prints only partial label or

2.

Label caught on print head.

3.

Print head is not properly latched.

skips a label.

4.

Possible software problem. Check the

 

 

 

printer memory configuration. Refer to

 

 

the EPL2 Programming manual.

 

1.

Perform AutoSense gap sensor adjust-

 

 

ment on page 8.

 

2.

Possible problem with label stock. Use

Printing stops and STATUS

 

only approved labels and tags.

indicator lights ORANGE or

3.

Possible label jam.

RED.

4.

Insufficient memory for label size. Check

 

 

the printer memory configuration.

 

5.

Possible software problem. Refer to the

 

 

EPL2 Programming manual.

 

 

 

16

980346-001 Rev. A

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Contents Thermal Printer User’s Manual 2824 980346-001 Rev. a Foreword Shock Hazard Warning Table of Contents 980346-001 Rev. a Installation and Operation Unpacking Your Printer Getting To Know Your Printer Step ➊ Attach Power Supply To The Printer Step ➋ Attach Interface Cable Serial InterfaceStep ➌ Load Labels Load Labels Thread Through Guides Close Cover Tap Feed Button Step ➍ AutoSense Gap Sensor Adjustment AutoSense Gap Sensor Adjustment Label Dispenser Option Using Fan-Fold Media Step ➎ Install Software Installation and Operation Appendix a Troubleshooting RED Host Male RJ-11 Female DB-25 to Male Centronics Cable Movie Preparing Media Paper, and Labels Before Loading980346- 001A