Troubleshooting
Battery problem
Problems | Possible causes | Possible solutions | |
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Battery does not charge |
| 1 | Check all connectors |
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| to ensure proper |
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| connectivity. |
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| 2 | Unplug the supplied |
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| Dell AC power |
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| adapter from the wall |
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| and verify that the |
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| outlet is functioning. |
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| 3 | Check all cable |
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| connections, plug the |
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| adapter back into the |
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| tablet, and then plug |
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| pack into the wall. |
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| The tablet's temperature | Charge the battery in an | |
| is below 0 °C or higher | ambient temperature | |
| than 35 °C. | between 0 °C to 35 °C. | |
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| The battery or power | Contact a Dell authorized | |
| adapter is damaged. | reseller to replace the | |
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| battery or power adapter. | |
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Battery drains quickly | If the tablet is not in | • | Temporarily turn off |
even when the tablet is | the range of a network |
| the tablet. |
in Standby mode | it can connect to, the | • | Move the tablet in |
| tablet continues to send | ||
| out signals to locate a |
| range of a network |
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| it can connect to, or | |
| base station and drains |
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| temporarily turn off the | |
| the battery. |
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| wireless connection on | |
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| your tablet. |
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Troubleshooting 23