Why am I unable to access the SMTP server?
1 Check with your MIS or network administrator whether the SMTP server function is open for the projector and the IP assigned to the projector is allowed to access the SMTP server. The projector’s SMTP socket port number is 25, this cannot be changed.
2 Check if the out going SMTP server, user name, and password are set correctly.
3 Some SMTP servers will check whether the mail address of "From" correlates with the "User name" and "Password". For example, you use test@dell.com as the mail address in "From". You should also use test@dell.com account information for the User name and the password to log in the SMTP server.
Why am I unable to receive the test alert email even though the projector already indicates the test mail is already sent?
It could be because the SMTP server recognized the alert mail as a spam mail or because of the SMTP server restriction. Check with your MIS or network administrator for the SMTP server’s setting.
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